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Q&A - Tickets and email
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I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...
Posted Oct 01, 2024 · Larry Click
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I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...
Posted Sep 24, 2024 · Emad Eddin Alzeibak
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Printing specific fields
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Hi all. Is there a way to print just print out just specific fields such as the requestor name, subject and a custom ...
Posted Sep 29, 2024 · Cliff Rene
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same issue as this post : incorrect email addresses used in correspondence creates a ‘contact’ for the incorrect rec...
Posted Oct 11, 2024 · Shyanne Lawrence
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Afternoon, A few of my agents have been commenting that on occasion, a side conversation that they have created vanishe...
Posted Mar 08, 2024 · Carson Hess
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Ticket Creation Issues
Answered
Howdy all! I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requ...
Posted Oct 18, 2024 · Geoff Ludwig
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Hello, We have a global Operations team based out of multiple countries and at times during an email conversation the t...
Posted Aug 11, 2023 · karankuwarbidxb
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Hello everyone, I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using ...
Posted Oct 13, 2021 · Florian PRESTIFILIPPO
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It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...
Posted Sep 25, 2024 · Wil Hines
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I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-...
Posted Mar 14, 2024 · Jake Warren
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