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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Currently, when our client submits a support ticket, it does not email them. The first email they receive is when I repl...
Posted Oct 20, 2021 · Kyle Geoghegan
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Is there an option allow the same value in multiple custom ticket fields. For example, we have multiple applications and...
Posted Oct 13, 2021 · Sara Bostwick
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Hi, We're on the Professional plan and want assigned agents to have their name shown in the emails, but we create ticket...
Posted Sep 25, 2021 · Alexander
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So we noticed that when we have a new or open ticket and we write a public reply to the user we can't save the ticket as...
Posted Jan 21, 2021 · Daniel Niemeier
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Organizing and sharing tickets
Answered
Hi, We have white-labeled instances (abc.company.com, xyz.company.com) and have thousands of users/customers in each ins...
Posted Jan 13, 2021 · Arjun Rao
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When an agent has sent a response and is waiting for a response from the requestor, "Mark as Resolved" button may or may...
Posted Mar 24, 2021 · Yuta Shimizu
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Let's say you are working on a ticket. However, a different ticket is getting close to breaching and hits some threshol...
Posted Aug 17, 2021 · Joshua Atkin
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When there is a document saved on an organization's page, is there a way to email that document to an employee without a...
Posted Aug 27, 2021 · Kali Tudisco
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Is there a way to make Zendesk cut messages properly if there's a discussion going between 2 non Zendesk persons and Zen...
Posted Jan 18, 2021 · Otto Lindqvist
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I'm trying to create an automation that will automatically forward an idle ticket to a contractor. The problem is that I...
Posted Jan 19, 2021 · Jefferson Black
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