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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      JIRA Server to JIRA Cloud Migration
      Answered
      I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-...

      Posted Mar 14, 2024 · Jake Warren

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      Identify tickets with attachments
      Answered
      Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?

      Posted Sep 23, 2022 · Vegard Andersen

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      Subject character length limited to 255 in side conversation used in Macro
      Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...

      Posted Sep 16, 2024 · Saurabh Srivastava

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      We’re setting up triggers for NRT and TTR but can’t find "Hours since last SLA breach" in the conditions.
      We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...

      Posted Aug 30, 2024 · Shashank Tripathi

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      Email spoofing alerts in Google
      Hi All,   I'm new to this forum.  We use Zendesk as our way for clients to raise tickets to us.  Recently I notice that ...

      Posted Sep 10, 2024 · Justin White

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      Feature Request & Inquiry: Handling Closed Tickets and Conversations in Chatbot
      We use Zendesk integrated with our Chatbot for customer support. When a customer interacts with the Chatbot and reaches ...

      Posted Sep 05, 2024 · IT ESX

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      How to restrict ticket field to specific group
      Answered
      I want to restrict a ticket field updation to sepcific group? 

      Posted Apr 04, 2022 · Vamshi R

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      Posibilidad borrar/eliminar tickets automáticamente si cumplen un criterio
      Buenos días   ¿Es posible borrar/eliminar tickets automáticamente si cumplen un criterio? Por ejemplo, los tickets que t...

      Posted Aug 28, 2024 · Juan Enrique Varela Rastrero

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      Agent Signature based on ticket channel
      Answered
      Hi Community,   I’m trying to set an agent signature based on the channel that the ticket came from.   I know that there...

      Posted Oct 10, 2018 · Dominic

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      Anyone know how to get the message-id for a bunch of tickets?
      Answered
      I'm looking for a simple way to retrieve the message-id from 40 tickets. It looks like this is not included in any of th...

      Posted May 10, 2022 · CJ Johnson

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