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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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I have a question regarding side conversations, maybe you can help us with our problem. I couldn't find any post about o...
Posted Feb 11, 2021 · Ewout Liebeek
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We need to configure few custom fields for our ZAT app. And these fields are common across the sub-domain. Please guide...
Posted Feb 02, 2021 · Sushant Patade
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I would like to have a search query that shows me all tickets that have the status On-Hold and no due date set. Those d...
Posted Feb 08, 2021 · Falko Sieverding
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Tables in Tiket
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Hi, I sometimes copy and paste a table into a ticket, but then I don't like the look of it, so I try to delete the tabl...
Posted Feb 03, 2021 · Grant Mason SMC ZD
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Hi All, I have got a dataset (.CSV) and I need to import each line in the dataset as a ticket in Zendesk. Do anyone how...
Posted Jan 04, 2021 · ezhil
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Hi, we connected Zendesk with different marketplaces. Tickets submitted from there gain a proper tag like "amazon". Now ...
Posted Jan 26, 2021 · Jan Fendel
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We need the ability to make a private comment public after review. Does Zendesk support that?
Posted Jan 28, 2021 · Aniqa Elahi
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Hi, Is it possible to have new tickets created from a defined email address to be a private note? I ask this as we gen...
Posted Feb 10, 2021 · Daniel Hart
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Hello, i hope maybe someone else already found a Solution for this. We are new with Zendesk and we want to implement it...
Posted Feb 10, 2021 · Jennifer Bienert
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Hello, I have sent test emails as a "client" to our support account using my work email address. As I also have access ...
Posted Feb 02, 2021 · Petrina Kamya
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