Recent searches
No recent searches
Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
Show all
Sort by recent activity
Some time ago, the response to emailed zendesk tickets included the contents of the email sent to zendesk and included i...
Posted Mar 12, 2021 · Mike Glew
4
Followers
0
Votes
1
Comment
I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...
Posted Mar 03, 2021 · CS Agent
2
Followers
0
Votes
1
Comment
When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...
Posted Feb 22, 2021 · Janice Darlington
2
Followers
0
Votes
1
Comment
Currently, our organization has a support web form which has the user input their own email to submit a request. We'd ...
Posted Feb 25, 2021 · Kristen Malecki
2
Followers
0
Votes
1
Comment
When a ticket status is changed to Solved, how long are they searchable within Zendesk?
Posted Mar 08, 2021 · Jeff Friedman
1
Follower
0
Votes
1
Comment
I was just simply trying to find out a way to look at all of the support tickets in Zendesk Support, including those tha...
Posted Mar 08, 2021 · Alton Johnson
2
Followers
0
Votes
1
Comment
How to count emails by alias
Answered
I have zenddesk on support@company.com but I want emails on sent to the alias guest@company.com to forward to zend desk....
Posted Mar 01, 2021 · Scott Weiner
2
Followers
0
Votes
1
Comment
When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...
Posted Feb 19, 2021 · Elaina McClure
2
Followers
0
Votes
1
Comment
Hi Support, When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how...
Posted Jan 19, 2021 · Lai Ching Lo
4
Followers
0
Votes
5
Comments
We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we...
Posted Mar 03, 2021 · Kyrsten Lindgren
2
Followers
0
Votes
1
Comment