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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Gmail variants
Answered
Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically?At present, we ha...
Posted Mar 24, 2021 · Rick Weaver
9
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0
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3
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Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would l...
Posted Apr 05, 2021 · Danny Spooner
3
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0
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6
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I have more than 15,000 open tickets. I want them all closed. How can I do this?
Posted Apr 05, 2021 · Patrick Mulroy
3
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2
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Hi, I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn...
Posted Apr 08, 2021 · Julie Hansen
2
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1
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Sending message to clients
Answered
Good morning, I use Zendesk Enterprise at the company. If its possible to agent can send e-mails to the clients or c...
Posted Mar 23, 2021 · Marta
2
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1
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I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were ma...
Posted Mar 29, 2021 · Edin C.
2
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1
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Hi folks, I create a ticket in the Zendesk (browser). In Outlook, I paste fully formatted text cut from a Word document...
Posted Mar 23, 2021 · Steve Mayer
2
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8
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Block E-mail
Answered
HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with t...
Posted Mar 25, 2021 · Meshal Mazen
2
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0
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1
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Printing formatting
Answered
When printing a ticket, some tickets print header and body of ticket on 1 page and some tickets print the header on one ...
Posted Mar 22, 2021 · Michael Bui
2
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1
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Hi All, Need your quick inputs to restore the data back. We have deleted the Zendesk data by mistake in one of the clie...
Posted Mar 21, 2021 · Krishna Mohan
2
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0
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1
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