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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

Posted Apr 15, 2021 · Melvin Pearson

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Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we ru...

Posted Apr 22, 2021 · Léo Branch

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Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The we...

Posted May 20, 2021 · Justin Francisco - UpWork

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Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name .  Does someone h...

Posted May 18, 2021 · Olivier BRUYLANDT

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How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?  

Posted May 12, 2021 · Miles

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Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a...

Posted Apr 27, 2021 · Patrick Crane

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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....

Posted Apr 09, 2021 · Alex Hooper

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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Please l...

Posted Apr 13, 2021 · 전누리

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How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally...

Posted Apr 26, 2021 · Chin Lancelot

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Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets...

Posted May 14, 2021 · Cameron Priem

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