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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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@mention email notifications
Answered
Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...
Posted Apr 15, 2021 · Melvin Pearson
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Ticket Field Assignee
Answered
Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we ru...
Posted Apr 22, 2021 · Léo Branch
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Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The we...
Posted May 20, 2021 · Justin Francisco - UpWork
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Autofill requestor name
Answered
Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone h...
Posted May 18, 2021 · Olivier BRUYLANDT
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3
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How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?
Posted May 12, 2021 · Miles
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Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a...
Posted Apr 27, 2021 · Patrick Crane
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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....
Posted Apr 09, 2021 · Alex Hooper
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6
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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Please l...
Posted Apr 13, 2021 · 전누리
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How do end-users read the public reply? I mean trough which channel are they notified,assuming the end-users origninally...
Posted Apr 26, 2021 · Chin Lancelot
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Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets...
Posted May 14, 2021 · Cameron Priem
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