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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...

Posted Jul 05, 2021 · James Beniston

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Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...

Posted Jun 28, 2021 · Winter Belmont

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We are a 3rd party for our clients and act as support desk for them.Typical cases can flow like this:customer buys somet...

Posted Jul 07, 2021 · James Burt

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We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...

Posted Jul 05, 2021 · Vladimir P

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Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. ...

Posted Jun 30, 2021 · William POITEVIN

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Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...

Posted Jun 28, 2021 · Danja Overgaag

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Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...

Posted Jun 28, 2021 · Julia Zuber

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Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...

Posted Jun 25, 2021 · Edwin Woo

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Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...

Posted Jun 24, 2021 · Sebastian Schmidt

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Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...

Posted Jul 10, 2021 · zach.prasser

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