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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you

Posted Aug 05, 2021 · Renaud Croix

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Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar.   When I see a new tick...

Posted Aug 06, 2021 · Nico V

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Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (su...

Posted Aug 06, 2021 · Hayden Fithyan

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Hi Zendesk! We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subs...

Posted Aug 04, 2021 · Jessica Su (Data)

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Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...

Posted Aug 03, 2021 · Nacho Cortés

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We are seeing a number of suspended tickets being generated.  I tried to apply triggers and automation but they don't ap...

Posted Jul 27, 2021 · Bill Spies

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We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

Posted Jul 21, 2021 · Roger Whitacre

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Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...

Posted Jul 15, 2021 · Taimoor Khan

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Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

Posted Jul 13, 2021 · Fakhri - [FSG] Customer Care

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I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

Posted Jul 19, 2021 · Marco van Bergeijk

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