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Developer - Zendesk SDKs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Support and Chat mobile SDKs.

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      iOS SDK Swift 5.7.1 support
      Hi,I'm trying to use the ZendeskSDKMessaging in Xcode 14.1 which swift version is 5.7.1 and I'm getting this error in Ze...

      Posted Dec 07, 2022 · Marcos Alba Soler

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      Issue with "Ask HR" Form Popup in Zendesk Portal for English Language
      I’m facing an issue with the "Ask HR" form popup in the Zendesk portal and need some insights. Issue Description:For a s...

      Posted Feb 20, 2025 · Anannyashree Sharma

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      Use IOS SDK access messaging cannot display pictures or videos
      We have connected to the IOS SDK, but the pictures cannot be displayed normally. Android is normal. When I click on the ...

      Posted Feb 20, 2025 · Gu Lei

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      Push Notification Support for Zendesk Web Chat in a Capacitor-Based Mobile App
      Hi,   We are integrating Zendesk Chat into our mobile app, which is built as a web app wrapped in a Capacitor shell. In ...

      Posted Feb 19, 2025 · ajanth.kathirkamu

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      Problem with JWT token, not valid kid
      Hello, I have been trying to validate the entry to the Zendesk bot through the sdk on iOS, applying the jwt, what happen...

      Posted Jan 22, 2025 · Anthony Plaza

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      Messaging widget not logging user in with valid JWT?
      I have the messaging widget configured with the login callback that provides it with a JWT. The JWT is valid: I can see ...

      Posted Feb 10, 2025 · David Gilman

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      Mobile SDK document needs to make it clear that `user_token` endpoint must be url-form-encoded
        Working off of this document:   https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/workin...

      Posted Feb 06, 2025 · Neil Murphy

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      Apple Push Notification service server certificate update
      Apple just announced that The Certification Authority (CA) for Apple Push Notification service (APNs) is changing. APNs ...

      Posted Feb 07, 2025 · Zac Ji

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      Exceptions when closing the Zendesk popup in the Unity SDK
      Hi guys!We are seeing exceptions when we try to open the Zendesk popup and close it before the chat initializes. Ca...

      Posted Nov 08, 2024 · Bogdan Bobkov

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      App crash due to zendesk SDK
      I've noticed the app crash after bumping zendesk sdk.   Here is a versions sdk which I used in appzendesk.messaging:mess...

      Posted Feb 03, 2025 · Dawid Podolak

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