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Developer - Zendesk SDKs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Support and Chat mobile SDKs.

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      Tickets created via the Messaging chat widget are missing crucial contextual information like user email address
      We are facing an issue with the tickets created via the Messaging Web SDK, here is a summary of the issue with tickets m...

      Posted Dec 04, 2024 · Henderson Pinto

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      Build error while integrating with iOS native project on a React Native application
      Hi everyone. Hope you're doing well. :) As Zendesk doesn't have React Native support yet, we've been trying to integrate...

      Posted Feb 20, 2025 · Rodrigo Borges Soares

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      Failed to decode JWT
      Answered
      Hi you guys, I took the steps according to the documentation to enable authenticated visitors for messaging with Zendes...

      Posted Jun 02, 2022 · Toan Nguyen

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      iOS SDK Swift 5.7.1 support
      Hi,I'm trying to use the ZendeskSDKMessaging in Xcode 14.1 which swift version is 5.7.1 and I'm getting this error in Ze...

      Posted Dec 07, 2022 · Marcos Alba Soler

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      Issue with "Ask HR" Form Popup in Zendesk Portal for English Language
      I’m facing an issue with the "Ask HR" form popup in the Zendesk portal and need some insights. Issue Description:For a s...

      Posted Feb 20, 2025 · Anannyashree Sharma

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      Use IOS SDK access messaging cannot display pictures or videos
      We have connected to the IOS SDK, but the pictures cannot be displayed normally. Android is normal. When I click on the ...

      Posted Feb 20, 2025 · Joker

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      Push Notification Support for Zendesk Web Chat in a Capacitor-Based Mobile App
      Hi,   We are integrating Zendesk Chat into our mobile app, which is built as a web app wrapped in a Capacitor shell. In ...

      Posted Feb 19, 2025 · ajanth.kathirkamu

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      Messaging widget not logging user in with valid JWT?
      I have the messaging widget configured with the login callback that provides it with a JWT. The JWT is valid: I can see ...

      Posted Feb 10, 2025 · David Gilman

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      Mobile SDK document needs to make it clear that `user_token` endpoint must be url-form-encoded
        Working off of this document:   https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/workin...

      Posted Feb 06, 2025 · Neil Murphy

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      Apple Push Notification service server certificate update
      Apple just announced that The Certification Authority (CA) for Apple Push Notification service (APNs) is changing. APNs ...

      Posted Feb 07, 2025 · Zac Ji

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