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Developer - Zendesk SDKs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Support and Chat mobile SDKs.

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      Android Support SDK version 5.1.1 is adding multiple permissions to our manifest file
      Hello Zendesk,we are using your Android Support SDK version 5.1.1 (com.zendesk:support:5.1.1).  We realized that th...

      Posted Aug 08, 2024 · Backo

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      How to change RequestList form Support UI for make integration with new messaging SDK
      Hello, I would like to know if a change can be made to the UI of the Support instance's RequestListActivity class, so th...

      Posted Oct 09, 2024 · Reinaldo Medina

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      Why AI Bot do not work on Unify Classic SDK - Android
      Hello, I'm checking why when creating a chat with the classic Android SDK, the answerBOT responds to default messages, a...

      Posted Oct 09, 2024 · Reinaldo Medina

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      Zendesk Chat SDK for iOS loses visitor information when agents are offline
      Hello   When using Zendesk Chat SDK “Zendesk-SDK/5.0.3 iOS/17.5.1 Variant/Chat”, and feeding it a valid authenticator, w...

      Posted Oct 16, 2024 · Vandad Nahavandipoor

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      Receiving "Invalid integrationId or platform." when attempting to log in
      I'm integrating the Messaging SDK to our Android app, where we will eventually move away from the old Chat SDK. I've rec...

      Posted Oct 18, 2024 · ludovic lang

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      iOS Messaging SDK does not mark messages as read to Zendesk agents
      Hello   When an agent sends a message through the web portal to a user that has Zendesk Messaging SDK installed, message...

      Posted Sep 23, 2024 · Vandad Nahavandipoor

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      Bug on Android: Multiple media attachments for Android SDK 32 and lower
      Bug: Duplicate Media Attachments in Chat   Use  https://github.com/zendesk/zendesk_sdk_demo_apps_android  zendesk_sdk_de...

      Posted Oct 17, 2024 · Andrei Gorbaichuk

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      Android's Smooch Notification Action Intent Override not working when application is launched from notification tap in quit state
      The Smooch_settings_notificationIntent override doesn't seem to work when application is launched from notification tap ...

      Posted Oct 15, 2024 · Divyank Grover

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      Zendesk Messaging SDK - Badge number to app icon when push notification is received in the background
      Hi, I'm using the new Zendesk Messaging SDK to receive push notification on iOS and Android. https://developer.zendesk.c...

      Posted Oct 09, 2024 · Mikko Seppa

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      Android Zendesk Messaging SDK using READ_EXTERNAL_STORAGE permission
      We are currently using the Zendesk Messaging SDK (latest version is 2.25.0), which is adding the READ_EXTERNAL_STORAGE p...

      Posted Oct 08, 2024 · CASEY

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