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Developer - Zendesk Apps Framework (ZAF)

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about the utilization and extension of Zendesk products through our apps framework.

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      Proxy error: UnprocessableEntity, Failed to get installation and oauth information for app
      I have been guided here by Zendesk support, I am receiving the error Proxy error: {:code=>"UnprocessableEntity", :status...

      Posted Jan 20, 2022 · Colin Bennett

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      App authentication workflow
      Hello!   I'm building an app to help agents write good answers (an support app).   I'm not sure how the authorization wo...

      Posted Mar 04, 2025 · Jacek Plocharczyk

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      Cannot create Marketing-only apps on this account
      Hi!   I am trying to create a marketingOnly app for Zendesk Marketplace. Before submitting the app as a public applicati...

      Posted Mar 02, 2025 · Octo

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      Proper use of undocumented attachment_ids field in side conversations API.
      I am part of a team developing an application installed to the ticket_sidebar location. As part of this we want to be ab...

      Posted Jun 10, 2024 · Lachlan Kidson

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      ZAFClient doesn't update the UI
      We have a custom app that suddenly stopped working with no changes in our end. The app is updating the tags on the ticke...

      Posted Feb 13, 2025 · Nicolas Santangelo

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      ZAFClient can't update fields
      I'm buidling a server-side custom app, using the ZAFClient.  I am able to fetch data off the main page with JS such as “...

      Posted Feb 12, 2025 · Ken

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      how can i use Dynamic content for title and Description ?
      Answered
      I have created a messaging application (iOS mobile, not web widget) in the management center. My app supports multip...

      Posted Oct 12, 2023 · Permanently deleted user

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      zcli login -i login error
      "failed to log in to your account: ." Hi, trying to use ZCLI and can't seem to login? The credentials are correct. Pa...

      Posted Jan 30, 2023 · Alex

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      HTTP Error 400. The request is badly formed.
      This week we see issues with Zendesk App Proxy. Our links to Google Address Verification and other APIs FAIL if there is...

      Posted Jan 23, 2025 · Jeff Kolyer

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      API POST method call return 503 when live
      Hi, In my app I make a call to long running service (approx. 40sec). I set my request timeout to 60sec or even 90 sec. a...

      Posted Dec 31, 2024 · Konrad Psiuk

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