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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      How Can I Integrate Zendesk APIs with Custom Automation Tools for Streamlined Operations?
      Hello, Zendesk Community,I'm integrating Zendesk APIs with a custom automation tool and am encountering a few problems. ...

      Posted Jan 16, 2025 · Kenne Adams

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      excerpt for promoted_articles
      I am trying to get the excerpt for promoted_articles, but I get an error  not possible to access `article` in `article.b...

      Posted Dec 23, 2024 · Alex | Plement

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      Update locale in support from the Help Center User Profile page
      I am looking for a way to let users update their preferred language from the help center profile page.While that works f...

      Posted Jan 14, 2025 · Nezir Dzanko

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      Is there a way to listen to ticket conversations or trigger a webhook whenever there's a new message?
      Hi,   I am looking for a way to get real-time notifications on messages (needs to cover both ends: agent and the user). ...

      Posted Jan 09, 2025 · Berkay Senocak

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      Zendesk Support Users search API doesnot return search query on realtime
      Hi Zendesk Team,   i have encountered some unusual search issues with zendesk support users api . i have following url u...

      Posted Jan 09, 2025 · Sharad Bhandari

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      Ticket comments are incomplete and inaccurate
      Hey so, I've been using the Zendesk REST API for email channels to retrieve ticket comments and it's been fairly straigh...

      Posted Jan 09, 2025 · Brian G

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      Is there a way to actually *delete* existing attachments on ticket comments based on a search?
      By delete, I mean delete, not “redact”. I mean using the API to run a search that has “has_attachment:true” included as ...

      Posted Jan 07, 2025 · Adam Field

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      Custom Fields in Zendesk Web Widget Not Transferred to Tickets
      Hi Community, I’m having trouble with dynamically prefilled custom fields in the Zendesk web widget. Despite following t...

      Posted Dec 19, 2024 · Gosia

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      Using search api to find end user details (using emaiid as query parameter)
      Hi Team, We are trying to search user in zendesk system using user email through Zendesk API. The curl command for the...

      Posted Jan 06, 2022 · Chandrajyoti Das

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      "Update Many Macros" Endpoint Not Updating Actions
      Hi team,   Could someone please help me figure out how to format the json to set actions (i.e., update fields) for many ...

      Posted Aug 15, 2024 · Zachary Spence

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