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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Are there Rate Limits on ticket endpoints other than account ids?
      I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...

      Posted Mar 05, 2025 · Travis Spangle

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      Python script for creating/updating many users returning a 400 error when attempting to post
      Hello all,   First time poster here and hoping someone can shed some light on my script here.   I have a CSV file proper...

      Posted Mar 06, 2025 · Stephen Yorke

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      Add content to the API response body
      We have external webpage where in we call the Zendesk api (/api/v2/apps/notify.json) which in turns triggers a custom ap...

      Posted Mar 06, 2025 · Karthiga Adhimoolam

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      How do I stop zendesk from automatically replacing URLs in Help Center API articles with zendesk URLs?
      To whom it may concern,   I would like to check something about help center API articles in zendesk.I exported from sale...

      Posted Mar 06, 2025 · KAZUYUKI NITANAI

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      Validation error when setting custom field
      I'm trying to update a custom field value via the API. I'm using a PUT request to /api/v2/tickets/.json I'm getting a va...

      Posted Dec 06, 2024 · Mark Ross

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      How to send a reply to a conversation in zendesk support ticket via API?
      Hei. I want to post a comment/reply to an ongoing conversation via API. I have the following put request: url: https://...

      Posted Sep 11, 2023 · Batinas Andrei

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      We have a CRM tool(built by our own)and we want to know,how the data can be connected with Zendesk
      We have a CRM tool(built by our own)and we want to know,how the data can be connected with Zendesk.For example with Zend...

      Posted Mar 04, 2025 · evanthia dimitriou

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      Use custom user fields in trigger
      We can see that it's possible to use custom ticket fields in triggers via {{ticket.ticket_field_replacewithcustomfieldI...

      Posted Jul 01, 2022 · Tracy

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      Slack Notifications for Updated and New Articles in Zendesk Guide
      We would like to send notifications to specific Slack channels whenever we update or add new articles in Zendesk Guide. ...

      Posted Feb 28, 2025 · Cansel Demirci

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      API to Retrieve Original Email To & CC Fields
      Hi Zendesk Community, I'm looking for an API or method to retrieve the original To and CC fields from an email before Ze...

      Posted Feb 26, 2025 · Amit Chinchane

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