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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Some uploads fail randomly using Help Center Attachments API
      Hi Everyone,  I'm using Zendesk Help Center Attachments API to add attachments to an article. However, some uploads...

      Posted Jan 28, 2025 · Divya Chauhan

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      Unintended modifications on imported tickets
      HiThese are bugs I see on the ticket import api, ref:https://developer.zendesk.com/api-reference/ticketing/tickets/ticke...

      Posted Apr 03, 2024 · Lars Ørnlo

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      Questions about Help Center API::Articles::Create Article
      Hello everyone, As you read the following, I am trying to create something in gas that will create articles in the Help ...

      Posted Jan 27, 2025 · KAZUYUKI NITANAI

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      Issue with Branching Based on Agent Availability in Zendesk Chat API
      Hey everyone,   I followed this guide to integrate a Zendesk messaging bot with the Chat API. Here’s what I did: ✅ Set u...

      Posted Jan 31, 2025 · Alexander Yurpolsky

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      Individual tracking IDs for ticket creation in "Create Many API"?
      Problem statement: In create many api, we do not get individual tracking-id for each ticket object, Instead in response ...

      Posted Jan 27, 2025 · karankuwarbidxb

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      Sending an email to the requester via API
      Hi,   I would like to send an answer to the requester from a Zendesk app that I am developing. My organisation is only u...

      Posted Jan 27, 2025 · Mads Lang Sørensen

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      Updating ticket fields via API
      I want to deactivate 200+ fields that are no longer used on any forms. I thought I may be able to do so using the ticket...

      Posted Jan 23, 2025 · mfg

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      Help with Creating Zendesk Guide Articles via API in Power Automate: "The Value is Not Updatable" Error
      I am encountering persistent issues when trying to create a Zendesk Guide article via Power Automate. Despite following ...

      Posted Jan 21, 2025 · Dillon Vance

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      Redirecting a given page to an external website
      Hi How do I go about redirecting a given page to an ‘external’ website (not under Zendesk)? Thanks! Example: https://hel...

      Posted Jan 22, 2025 · Peter Cimring

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      Create Trigger to notify active Webhook through API
      Answered
      When creating a Trigger through the API endpoint, I wish to set the trigger's action to be to notify a webhook. How do I...

      Posted Nov 12, 2021 · Pavel Grigorov

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