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Developer - Zendesk APIs

Engage with fellow developers and our dedicated Developer Support team, exchanging questions and insights about Zendesk APIs.

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      Setting up Webhook to trigger Internal Comment
      Hello 1264158216949, You had provided the below comment on 10/4/2022 on the post linked here. I'm having trouble with t...

      Posted Jun 07, 2023 · Noelle Cheng

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      ZIS logging, playground and custom field values
      Greetings!I have been working to understand ZIS and implement a couple of bundles and I have a few questions I can't fin...

      Posted Dec 30, 2024 · raven.agape

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      Chat Widget Auth - Forbidden - Secret invalid
      Hi, I am having trouble getting Authentication working for the chat widget according to these instructions: https://sup...

      Posted Nov 17, 2021 · Adam Cunliffe

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      Search API - empty results
      I'm using Search API to fetch a list of tickets.Then I delete the first 100 tickets via the API (destroy_many).When perf...

      Posted Mar 23, 2021 · Glenn

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      Updating External ID via the API
      If we have end users that can have multiple external IDs for the same email address, how do we handle that?One idea was ...

      Posted Dec 26, 2024 · Billy Kaplan

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      Sarching for issues containing one term or another
      Hello!   Is it possible to use the API to search for tickets containing one term or another? For instance, I would like ...

      Posted Dec 20, 2024 · Leandro Pelorosso

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      Which API to use to create a new ticket in Zendesk with a customized ticket created_at time and have SLA support?
      I would like to create a new ticket in Zendesk with a passed time as a created_at time and I also need Total resolution ...

      Posted Dec 21, 2024 · Xiangyu Meng

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      Notification of Zendesk Error Message Change and Request for Unique Error Code
      Hi All, Recently there was change in error message returned by Zendesk when a profile is processed. (Error message "This...

      Posted Dec 23, 2024 · Kamineni, Bindu Madhavi

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      Webhook does not receive passcontrol events from zd:agentWorkspace.
      I created a Switchboard with a custom Switchboard integration (as the default integration) and the "zd:agentWorkspace" a...

      Posted Oct 02, 2023 · Kostas Setzas

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      How to use /ping/redirect_to_account endpoint?
      I noticed that Zendesk allows some redirection through https://support.zendesk.com/ping/redirect_to_account?state= endpo...

      Posted Dec 16, 2024 · Mgsy HackerOne

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