Support Q&A
New postAsk questions about Zendesk Support or share your expertise by answering questions.
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Read me before posting: how to ask a question in the Zendesk Community Pinned1 vote 0 comments
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Community tips using triggers Pinned9 votes 10 comments
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Sending an email without creating new ticket first0 votes 0 comments
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Assignee updated0 votes 0 comments
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User/Organization Tags0 votes 0 comments
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SLA calculations versus messaging0 votes 0 comments
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How to block organizations tags changes for agents? Answered0 votes 1 comment
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Send in bulk email to Zendesk Support/Zendesk sandbox0 votes 0 comments
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SLA Breaches in Different Time Zones0 votes 0 comments
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Zendesk Education Customer Meetup?0 votes 1 comment
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SAML information not getting updated0 votes 0 comments
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I need support for microsoft exchange0 votes 0 comments
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End Users 'My Activity' View0 votes 1 comment
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Assigning a new group0 votes 2 comments
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How to count emails by alias0 votes 0 comments
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How to keep chat widget collapsed even when an agent is online?0 votes 1 comment
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How to assign a ticket to a second group if they are CC'd on the request0 votes 1 comment
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Account has too many connection requests0 votes 0 comments
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Instead of Support Form, change to mailto0 votes 0 comments
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Triggers0 votes 9 comments
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Clients can no longer view tickets Answered1 vote 3 comments
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How to calculate customer waiting time? Answered0 votes 2 comments
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Blank page after login0 votes 2 comments
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create follow-up to a ticket Answered0 votes 9 comments