Support Q&A
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Recipient not seeing the email thread0 votes 0 comments
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SLA with time of day conditions Answered0 votes 1 comment
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Internal notes for agents to see for certain customers?0 votes 1 comment
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Automation keep the same ticket status Answered0 votes 5 comments
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How to set New/Unassigned Tickets to go to specific agent(s)1 vote 1 comment
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Duplicate Tickets Created and Replies via e-mail.0 votes 3 comments
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How to change the from email address?0 votes 3 comments
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TMetric Extension Integration Answered0 votes 2 comments
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Zendesk Support0 votes 1 comment
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Liquid Markdown in signatures Answered0 votes 1 comment
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End users want to be able to sort their tickets by ticket ID0 votes 3 comments
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Splitting Single Brand into Multiple Brands0 votes 1 comment
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How long do Growl Messages persist?0 votes 1 comment
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ticket suspended due to cause: Automated response email Answered0 votes 1 comment
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Receiving multiple spam tickets from different users Answered0 votes 1 comment
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Symptoms of breaking the Korean alphabet are occurring.0 votes 1 comment
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User provisioning for agents with custom roles0 votes 4 comments
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Time to refresh interval the Ticket view?0 votes 1 comment
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Time Management app0 votes 0 comments
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Transfered Mail on Side conversation0 votes 1 comment
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how can i fetch the shopify order id in Tickets/ ticket details?0 votes 1 comment
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New Voicemail created from no call0 votes 1 comment
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Need help getting rid of 11.2K chinese spam tickets from our Inbox Answered0 votes 3 comments
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RE: Custom Fields in Logic App / Automate0 votes 3 comments
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Customer assigned primary and secondary ZD Support rep0 votes 1 comment
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Macro revisions log0 votes 2 comments
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Using Organization Fields as Placeholders Answered1 vote 4 comments
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How do you keep your macros up to date?2 votes 2 comments
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Net::ReadTimeout on Webhooks even though data is coming through Answered0 votes 4 comments