Feedback on Support – Zendesk help

Share feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.

Why can't admins edit closed tickets? Answered
- Billie Harland
- January 21, 2020 18:27
2 votes 1 comment
Automatic merging tickets Answered
- MIGUEL DE ORUE
- January 21, 2020 16:57
2 votes 5 comments
Agents can't create tickets from Guide UI Answered
- Or Polaczek
- January 20, 2020 14:04
- Edited
5 votes 5 comments
When the agent has conversation at chat, how we can stop incoming calls? Answered
- Fatih Karakahya
- December 03, 2019 07:27
0 votes 2 comments
link to macro details Answered
- Taha Elaraby Taha
- October 13, 2019 06:09
1 vote 10 comments
NO SUPPORT AT ALL!!! Answered
- Yanni Chen
- July 17, 2019 08:29
0 votes 7 comments
auto assign tickets upon read !!!! + Read receipt when customer opens email! Answered
- ANA GAVRILOVSKA
- June 01, 2019 09:15
2 votes 3 comments
Support: Restrict Attachments by File Type Answered
- Zac
- May 31, 2019 15:38
23 votes 18 comments
Adding non-agent CC in Macros Answered
- Steve Rinehart
- April 18, 2019 18:35
19 votes 10 comments
Please add Online mode toggle action to Zopim Chat API Answered
- David Spector
- April 16, 2019 22:32
0 votes 1 comment
Option to add description for ticket forms Answered
- Aswin Kannan
- April 16, 2019 19:52
3 votes 6 comments
Pre chat survey - customization Answered
- Corinna
- April 09, 2019 06:27
0 votes 1 comment
attach a file button in chat not working Answered
- Brian
- April 03, 2019 17:28
0 votes 2 comments
Feature to see what is being typed before it's sent by visitors Answered
- Sergio Booley
- March 27, 2019 14:15
0 votes 1 comment
Downvoted articles cause a pop up asking user if they need help Answered
- Darren Hua
- March 26, 2019 13:02
0 votes 1 comment
No answers from zendesk for my tickets Answered
- Eduard Kozadaev
- March 26, 2019 07:47
0 votes 7 comments
The End of Trial Answered
- Борис Чубаренко
- March 14, 2019 12:54
0 votes 5 comments
add lite version to support. Answered
- Black Knife
- January 19, 2019 04:35
1 vote 1 comment
Online messages from customers not being forwarded to my email Answered
- jtlessons
- January 11, 2019 17:13
-2 votes 1 comment
Zendesk Chat Picture transfter for agent Answered
- Joao Dias
- January 11, 2019 08:21
1 vote 1 comment
Visibility to agents assigned chat licenses Answered
- Jose Resendiz
- January 04, 2019 14:46
1 vote 2 comments
Automated Chat Detail Export (Daily, Weekly, Monthly) Answered
- Kevin Perryman
- December 18, 2018 16:42
0 votes 1 comment
Missing features in IOS appliation Answered
- ksayed
- December 17, 2018 16:56
0 votes 2 comments
Mobile APP: Notifications Answered
- Helder
- December 06, 2018 12:40
0 votes 4 comments
Chat in flow- reports on which pages trigger which specific contacts Answered
- Christianne Beks
- November 09, 2018 12:25
1 vote 2 comments
Embedding hyperlinks in dynamic content Answered
- Manon Delaune
- October 22, 2018 15:46
18 votes 15 comments
Allow editing of "Your email address" text description on "Submit a request" Answered
- Stephen Clark
- July 12, 2017 17:48
2 votes 18 comments
Feature Request: Import National Holidays Answered
- Carsten Falborg
- Community Moderator
- November 15, 2016 13:12
11 votes 27 comments
Comment on comments in Facebook threads Answered
- Kirstine Fallingborg
- May 13, 2014 07:34
62 votes 54 comments
Preserve Group and Assignee for user-generated follow-up tickets Answered
- Yoko Rizzo
- March 13, 2012 00:51
74 votes 97 comments

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