Feedback on Support
New postShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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NO SUPPORT AT ALL!!! Answered0 votes 7 comments
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I would like to be able to notify all end-users of an organization of a ticket creation Answered1 vote 1 comment
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Pending automation doesn't reset time when agents manually add a new comment to ticket Answered0 votes 2 comments
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auto assign tickets upon read !!!! + Read receipt when customer opens email! Answered2 votes 3 comments
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Support: Restrict Attachments by File Type Answered20 votes 13 comments
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Adding non-agent CC in Macros Answered16 votes 10 comments
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Please add Online mode toggle action to Zopim Chat API Answered0 votes 1 comment
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Option to add description for ticket forms Answered3 votes 6 comments
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Pre chat survey - customization Answered0 votes 1 comment
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attach a file button in chat not working Answered0 votes 2 comments
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Feature to see what is being typed before it's sent by visitors Answered0 votes 1 comment
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Downvoted articles cause a pop up asking user if they need help Answered0 votes 1 comment
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No answers from zendesk for my tickets Answered0 votes 7 comments
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The End of Trial Answered0 votes 5 comments
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The clock on the Time Tracking App restarts on its own after I refresh the window Answered0 votes 1 comment
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add lite version to support. Answered1 vote 1 comment
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No Whatsapp integration Answered1 vote 15 comments
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Online messages from customers not being forwarded to my email Answered-2 votes 1 comment
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Zendesk Chat Picture transfter for agent Answered1 vote 1 comment
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Visibility to agents assigned chat licenses Answered1 vote 2 comments
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Automated Chat Detail Export (Daily, Weekly, Monthly) Answered0 votes 1 comment
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Missing features in IOS appliation Answered0 votes 2 comments
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Mobile APP: Notifications Answered0 votes 4 comments
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Removing invalid chat ratings from tickets Answered1 vote 2 comments
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Chat in flow- reports on which pages trigger which specific contacts Answered1 vote 2 comments
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Embedding hyperlinks in dynamic content Answered18 votes 15 comments
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Allow editing of "Your email address" text description on "Submit a request" Answered2 votes 18 comments
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Feature Request: Import National Holidays Answered11 votes 27 comments
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Comment on comments in Facebook threads Answered61 votes 55 comments
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Preserve Group and Assignee for user-generated follow-up tickets Answered71 votes 95 comments