Feedback on Support
New postShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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Preserve Group and Assignee for user-generated follow-up tickets Answered71 votes 95 comments
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Comment on comments in Facebook threads Answered61 votes 55 comments
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Support: Restrict Attachments by File Type Answered20 votes 13 comments
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Embedding hyperlinks in dynamic content Answered18 votes 15 comments
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Adding non-agent CC in Macros Answered16 votes 10 comments
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Feature Request: Import National Holidays Answered11 votes 27 comments
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Agents can't create tickets from Guide UI Answered5 votes 5 comments
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Updating ticket views Answered3 votes 4 comments
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Option to add description for ticket forms Answered3 votes 6 comments
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Create an admin of admins that is NOT the account owner Answered2 votes 3 comments
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Bad Gateway 502 - Looks like Zendesk support is working on it Answered2 votes 2 comments
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Why is Submitter not available for use in a trigger? Answered2 votes 3 comments
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Why can't admins edit closed tickets? Answered2 votes 1 comment
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Automatic merging tickets Answered2 votes 5 comments
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Text Block for Conditional Fields Answered2 votes 1 comment
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auto assign tickets upon read !!!! + Read receipt when customer opens email! Answered2 votes 3 comments
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Allow editing of "Your email address" text description on "Submit a request" Answered2 votes 18 comments
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Unable to send Email addresses with accented characters Answered1 vote 2 comments
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Password reset/confirmation Answered1 vote 1 comment
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On Bulk User On/Off boarding Answered1 vote 1 comment
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Add more than one requester at the same ticket Answered1 vote 4 comments
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session expiration longer than 8 hours but less than 2 weeks Answered1 vote 4 comments
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Support Tickets - color of comments of requester which was not part of the conversation Answered1 vote 1 comment
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link to macro details Answered1 vote 10 comments
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Click on Feedback button vs Right-Click feedback button opens to page not found Answered1 vote 1 comment
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End User Admin options needed Answered1 vote 4 comments
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I would like to be able to notify all end-users of an organization of a ticket creation Answered1 vote 1 comment
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add lite version to support. Answered1 vote 1 comment
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No Whatsapp integration Answered1 vote 15 comments
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Zendesk Chat Picture transfter for agent Answered1 vote 1 comment