Feedback on Support – Zendesk help

Share feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.

Preserve Group and Assignee for user-generated follow-up tickets Answered
- Yoko Rizzo
- March 13, 2012 00:51
74 votes 97 comments
Comment on comments in Facebook threads Answered
- Kirstine Fallingborg
- May 13, 2014 07:34
62 votes 54 comments
Support: Restrict Attachments by File Type Answered
- Zac
- May 31, 2019 15:38
23 votes 19 comments
Adding non-agent CC in Macros Answered
- Steve Rinehart
- April 18, 2019 18:35
19 votes 10 comments
Embedding hyperlinks in dynamic content Answered
- Manon Delaune
- October 22, 2018 15:46
18 votes 16 comments
Feature Request: Import National Holidays Answered
- Carsten Falborg
- Community Moderator
- November 15, 2016 13:12
11 votes 27 comments
Agents can't create tickets from Guide UI Answered
- Or Polaczek
- January 20, 2020 14:04
- Edited
5 votes 5 comments
Create an admin of admins that is NOT the account owner Answered
- Barb
- December 18, 2020 18:01
3 votes 3 comments
Updating ticket views Answered
- Sadie Sumner
- June 03, 2020 09:40
3 votes 4 comments
Option to add description for ticket forms Answered
- Aswin Kannan
- April 16, 2019 19:52
3 votes 6 comments
Audit Logs need to be viewable in local time Answered
- Ben Wilcox
- June 30, 2021 13:30
2 votes 3 comments
Bad Gateway 502 - Looks like Zendesk support is working on it Answered
- Kirsi Pentinsaari
- September 09, 2020 12:20
2 votes 2 comments
Why is Submitter not available for use in a trigger? Answered
- Kate Ward
- February 04, 2020 23:19
2 votes 3 comments
Why can't admins edit closed tickets? Answered
- Billie Harland
- January 21, 2020 18:27
2 votes 1 comment
Automatic merging tickets Answered
- MIGUEL DE ORUE
- January 21, 2020 16:57
2 votes 5 comments
auto assign tickets upon read !!!! + Read receipt when customer opens email! Answered
- ANA GAVRILOVSKA
- June 01, 2019 09:15
2 votes 3 comments
Allow editing of "Your email address" text description on "Submit a request" Answered
- Stephen Clark
- July 12, 2017 17:48
2 votes 18 comments
Feature Request: Disable reply from customer Answered
- Jacob Jellison
- July 27, 2021 15:18
1 vote 2 comments
Slack Integration Endpoint API Target Failures Answered
- Ben Wanless
- May 21, 2021 20:17
1 vote 1 comment
Follow up Message in Whatsapp Messaging Answered
- Devi Shara
- March 31, 2021 13:32
1 vote 1 comment
Unable to send Email addresses with accented characters Answered
- Jacob Bergman
- November 03, 2020 07:33
1 vote 2 comments
Password reset/confirmation Answered
- David Arra
- July 06, 2020 13:50
1 vote 1 comment
On Bulk User On/Off boarding Answered
- Robert Roskosz
- May 11, 2020 11:01
1 vote 1 comment
Add more than one requester at the same ticket Answered
- Rodrigo Rosa de Oliveira
- March 10, 2020 21:20
- Edited
1 vote 4 comments
session expiration longer than 8 hours but less than 2 weeks Answered
- lazyZendeskSupportRep
- February 18, 2020 01:38
1 vote 4 comments
Support Tickets - color of comments of requester which was not part of the conversation Answered
- Bianca Mayer
- February 05, 2020 06:24
1 vote 1 comment
link to macro details Answered
- Taha Elaraby Taha
- October 13, 2019 06:09
1 vote 10 comments
add lite version to support. Answered
- Black Knife
- January 19, 2019 04:35
1 vote 1 comment
Zendesk Chat Picture transfter for agent Answered
- Joao Dias
- January 11, 2019 08:21
1 vote 1 comment
Visibility to agents assigned chat licenses Answered
- Jose Resendiz
- January 04, 2019 14:46
1 vote 2 comments

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