Feedback on Support
New postShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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What's new in Zendesk - January 2021 product updates Pinned1 vote 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned7 votes 0 comments
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Add end-user as CC via Trigger or Automation451 votes 484 comments
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[Closed for comments] Add or Edit Tags on Closed tickets314 votes 260 comments
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Customization of the dashboard Not planned253 votes 202 comments
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Ability to merge organizations [closed for comments] Not planned159 votes 175 comments
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Add 'Remove cc' trigger/automation action139 votes 161 comments
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BCC's Planned132 votes 157 comments
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Send attachments as attachments not links Completed78 votes 129 comments
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Customize Status Field Values Planned131 votes 111 comments
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Views - Make available for multiple Groups Completed91 votes 109 comments
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Community Discussion: How do you use Views?8 votes 108 comments
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Integration with Whatsapp Completed59 votes 98 comments
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New Ticket Desktop Notification132 votes 92 comments
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Preserve Group and Assignee for user-generated follow-up tickets Answered71 votes 91 comments
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Random Satisfaction Surveys84 votes 84 comments
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Ability to forward emails into an existing ticket40 votes 75 comments
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Upload File Size Limit Completed92 votes 72 comments
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Change text colour in Ticket editor53 votes 67 comments
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Facebook Ads Comments Completed26 votes 67 comments
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Customize search results columns80 votes 66 comments
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Restriction on individual tickets or groups72 votes 62 comments
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Ticket export tool for End-users (Export tickets by organization)47 votes 62 comments
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Stopping the reopening tickets by a ' Thank you ' response.53 votes 61 comments
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JIRA integration supports attachments51 votes 60 comments
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Admin tool request: List of suspended users Planned73 votes 60 comments
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Triggers - Action: Add Internal Note as a trigger action Not planned77 votes 59 comments
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Conditional ticket forms based on organization63 votes 56 comments
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Allow a trigger to post comment updates Not planned98 votes 55 comments
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Link user field with ticket field54 votes 54 comments