Feedback on Support – Zendesk help

Share feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.

What's New in Zendesk - November 2020 product updates Pinned
- Brett Bowser
- Zendesk Community Team
- November 23, 2020 19:12
-1 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Nicole S.
- Zendesk Community Team
- October 20, 2020 22:48
- Edited
7 votes 0 comments
Add end-user as CC via Trigger or Automation
- Dave Hanson
- October 22, 2009 23:53
449 votes 482 comments
[Closed for comments] Add or Edit Tags on Closed tickets
- David Jacobson
- December 09, 2008 21:58
309 votes 260 comments
Customization of the dashboard Not planned
- Matt Picio
- December 10, 2012 04:07
253 votes 202 comments
Ability to merge organizations [closed for comments] Not planned
- Devenie Corliss
- August 17, 2011 01:59
158 votes 175 comments
Add 'Remove cc' trigger/automation action
- Rob Eyre
- February 13, 2012 10:00
138 votes 161 comments
BCC's Planned
- Adam Williams
- June 07, 2010 14:14
134 votes 157 comments
Send attachments as attachments not links Completed
- Angus Scown
- August 30, 2010 06:59
78 votes 129 comments
Views - Make available for multiple Groups Completed
- Bill Davis
- May 01, 2012 19:06
91 votes 109 comments
Community Discussion: How do you use Views?
- Shannon Anahata
- Zendesk Product Manager
- July 25, 2017 20:02
- Edited
8 votes 107 comments
Customize Status Field Values Planned
- Ryan Hubbard
- December 21, 2010 20:48
130 votes 105 comments
Integration with Whatsapp Completed
- Anthony Roman
- January 28, 2013 07:31
59 votes 98 comments
New Ticket Desktop Notification
- Julian Gomez
- January 14, 2015 02:44
124 votes 92 comments
Preserve Group and Assignee for user-generated follow-up tickets Answered
- Yoko Rizzo
- March 13, 2012 00:51
67 votes 90 comments
Random Satisfaction Surveys
- Patrick Higgins
- March 24, 2012 12:48
82 votes 84 comments
Ability to forward emails into an existing ticket
- Nigel
- March 11, 2015 19:32
39 votes 74 comments
Upload File Size Limit Completed
- Bryan Kerstiens
- March 15, 2018 16:32
92 votes 72 comments
Facebook Ads Comments Completed
- Salah Awad
- January 23, 2015 16:16
26 votes 67 comments
Change text colour in Ticket editor
- Travis Fishbein
- June 16, 2017 18:23
49 votes 66 comments
Customize search results columns
- Nekotia Jones
- July 13, 2017 16:36
75 votes 65 comments
Ticket export tool for End-users (Export tickets by organization)
- Venky
- July 04, 2013 20:03
45 votes 61 comments
Stopping the reopening tickets by a ' Thank you ' response.
- Kristof Van Kriekingen
- March 14, 2014 09:33
52 votes 60 comments
Admin tool request: List of suspended users Planned
- Jason Grunstra
- November 18, 2013 18:49
71 votes 60 comments
Triggers - Action: Add Internal Note as a trigger action Not planned
- Satia Stevens
- March 28, 2016 16:10
74 votes 59 comments
JIRA integration supports attachments
- Christine Magnusson
- June 20, 2014 12:55
49 votes 59 comments
Restriction on individual tickets or groups
- Kristin Bouveng
- March 09, 2016 11:09
69 votes 57 comments
Conditional ticket forms based on organization
- Amod Antony
- July 23, 2013 18:47
62 votes 56 comments
Allow a trigger to post comment updates Not planned
- Alexandra Gregory
- July 24, 2013 20:40
96 votes 55 comments
Comment on comments in Facebook threads Answered
- Kirstine Fallingborg
- May 13, 2014 07:34
61 votes 54 comments

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