Feedback on Support
New postShare feedback or ideas to improve the Zendesk Support product, vote on ideas you like, and hear from other users.
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What's new in Zendesk - January 2021 product updates Pinned1 vote 1 comment
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Product feedback guidelines & how to write a good feedback post Pinned7 votes 0 comments
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Create Side Conversation from Trigger0 votes 0 comments
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New Multi-Select Field and Conditional Fields App6 votes 23 comments
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Use Followers as VIEW parameter conditions40 votes 18 comments
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Export Agents as CSV2 votes 6 comments
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Integrated tasks list3 votes 3 comments
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Ability to prohibit merging of tickets across organizations32 votes 37 comments
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Access additional requester organization information in ticket1 vote 2 comments
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Add internal notes as part of ZD automation1 vote 9 comments
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Insights removed in "Reporting" - more clicks, more effort0 votes 3 comments
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Ability to reorder data fields when printing tickets3 votes 5 comments
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Feature request: Improved merged thread UI0 votes 0 comments
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Feature request: PWA0 votes 0 comments
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Bulk update ticket form brands1 vote 0 comments
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Selection of Epic and other fields when creating Jira issues1 vote 4 comments
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SLA based on internal notes26 votes 23 comments
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Support Needs BCC Option3 votes 3 comments
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Add end-user as CC via Trigger or Automation451 votes 484 comments
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Images/links not showing up in Facebook DMs1 vote 1 comment
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Agent Workspace - Open at top of latest comment15 votes 2 comments
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SLA hours request1 vote 0 comments
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Adding Ticket ID when you receive an offline notification from Zendesk Chat0 votes 0 comments
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Translator for tickets0 votes 0 comments
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Restriction on individual tickets or groups72 votes 62 comments
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Zendesk Chat -- automating the ending of a chat3 votes 3 comments
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banned words list3 votes 2 comments
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Need help, where is the support?!?!0 votes 2 comments
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Allow editing of "Your email address" text description on "Submit a request" Answered2 votes 18 comments