Insights and Reporting Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 1 comment
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Assistance with Drilldown Settings For Tickets1 vote 1 comment
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Merge ticket relationship0 votes 0 comments
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How can I make a report based on an Updater's Group?0 votes 1 comment
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Create Dashboard for first reply time by business hours0 votes 0 comments
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Live Reporting Answered0 votes 2 comments
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Creating Insights Report for Organization Data0 votes 1 comment
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Generating Report for All Transferred Tickets Answered1 vote 6 comments
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AVG tickets solved per Day0 votes 2 comments
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Filtering a New Ticket created report0 votes 1 comment
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Is there a way we can find a list of Organisations which haven't submitted tickets in 30 days? Answered0 votes 1 comment
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Recipe required for ticket status changes0 votes 1 comment
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Additional Column in the reporting0 votes 3 comments
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Ticket solved per amount of agent touches0 votes 2 comments
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Get number of Opens after Solve0 votes 3 comments
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Custom metric to show the date a user last updated a ticket0 votes 1 comment
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Charts Labels Overlapping0 votes 3 comments
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character limitation on issue summary Answered0 votes 1 comment
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# of tickets by Subject line0 votes 2 comments
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[Request] Reporting on Average Ticket Age for both Solved and Open Tickets0 votes 4 comments
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[Request] Number of tickets by hour of day when a ticket field was selected Answered1 vote 3 comments
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Talk Nickname's not visible in Insights0 votes 0 comments
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GoodData - View most used words0 votes 1 comment
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Number of times a ticket was set to pending Answered0 votes 2 comments
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Take off duplicate Tickets from Insight0 votes 1 comment
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Daily Open Ticket Report - Need Help0 votes 0 comments
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Solved, Pending, On-Hold to Open1 vote 1 comment
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Ignore First Comment in Ticket0 votes 2 comments
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Insights Live Data0 votes 7 comments