Support - Insights and Reporting Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 0 comments
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Capturing mobile device make and model as custom fields in Support0 votes 0 comments
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Live number of tickets solved per agent Answered0 votes 1 comment
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Filter report on original owner0 votes 0 comments
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Report on Guide Searches with No Results0 votes 2 comments
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Bulk update ticket status?0 votes 1 comment
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Number of attributes in a report Answered0 votes 1 comment
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Agent touches on open tickets Answered0 votes 6 comments
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Up to date reporting Answered0 votes 7 comments
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Filtering SLA metrics by date Answered0 votes 1 comment
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SLA report Answered0 votes 1 comment
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Agent who missed the call Answered0 votes 2 comments
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Insights - How many tickets raised by Organisation with specific tags0 votes 1 comment
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Waiting time within the comments of a ticket Answered1 vote 2 comments
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Change Week style attribute Answered0 votes 5 comments
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Metric for case details using OR Answered0 votes 5 comments
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Hourly agent activity report Answered0 votes 4 comments
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Tracking of ticket movement from one group to anoher0 votes 1 comment
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monthly automated report making which includes full text from tickets Answered0 votes 2 comments
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Colour Formatting based on the day before Answered0 votes 1 comment
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外部メールアドレスへのチケットの共有方法0 votes 0 comments
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Follow-up Tickets are Marked as Web Channel0 votes 0 comments
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Measuring a Fact (Numerical) with Date Ranges Answered0 votes 1 comment
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Chart Combo0 votes 3 comments
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Equalize pending and solved tickets0 votes 3 comments
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Create core agent groups for filtering reports Answered0 votes 3 comments
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Monthly reports of Tickets Answered0 votes 3 comments
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First Reply Time - reporting for hours we are closed Answered0 votes 1 comment
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Average Age of Tickets in a certain Group0 votes 1 comment