Support - Insights and Reporting Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 0 comments
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Colour Formatting based on the day before0 votes 0 comments
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外部メールアドレスへのチケットの共有方法0 votes 0 comments
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Follow-up Tickets are Marked as Web Channel0 votes 0 comments
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Measuring a Fact (Numerical) with Date Ranges0 votes 0 comments
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Chart Combo0 votes 3 comments
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Equalize pending and solved tickets0 votes 3 comments
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Create core agent groups for filtering reports Answered0 votes 3 comments
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Monthly reports of Tickets Answered0 votes 3 comments
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First Reply Time - reporting for hours we are closed Answered0 votes 1 comment
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Average Age of Tickets in a certain Group0 votes 1 comment
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ticket touches Answered0 votes 1 comment
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Total incoming Answered0 votes 1 comment
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Extracting Custom Fields into a cloud database for reporting Answered0 votes 1 comment
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Chat Satisfaction Rate (% point change)0 votes 1 comment
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Add Ticket Description Field in Insights Answered0 votes 1 comment
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Time Intervals0 votes 1 comment
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Response time of accepted chat0 votes 1 comment
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Answer-Bot CSAT0 votes 7 comments
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Exclude Tickets created by "Our Agents" for a specific metric Answered0 votes 5 comments
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Finding the agent who was the last to update the ticket0 votes 3 comments
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Measuring Repeated Contacts per customer by agent0 votes 1 comment
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Insight Reporting Answered0 votes 3 comments
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Measuring repeated contacts Answered0 votes 1 comment
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How Do I create a Tag Report Using :Tag Name, Date, and Solved Status?0 votes 6 comments
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Reporting on ticket metrics where user is part of multiple organizations0 votes 1 comment
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Clarity required on when breached SLA is reported on0 votes 0 comments
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Is there a way to report on all inbound tickets per day1 vote 5 comments
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Insights Reports for Google Map Reviews0 votes 1 comment