Support - Insights and Reporting Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 0 comments
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Is there a way to report on all inbound tickets per day1 vote 2 comments
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Reports Answered0 votes 1 comment
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Add attributes are not listed in the list of filters when creating reports Answered0 votes 1 comment
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Total Time Spent While Ignoring the First Comment0 votes 0 comments
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Agent Stats for Multiple Assignees0 votes 0 comments
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Apply dashboard time filter across tab0 votes 1 comment
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Expecting: attribute value of correct attribute Answered0 votes 2 comments
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Getting the tickets whose recent comment is public Answered0 votes 3 comments
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Reporting for Individual Teams (L1, L2, L3)1 vote 0 comments
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Including URL data to Monthly report0 votes 0 comments
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Point in time reporting of unsolved tickets Answered0 votes 1 comment
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Confused About GoodData custom metrics1 vote 1 comment
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Exporting Data Automatically Answered0 votes 1 comment
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Knowledge base api Answered0 votes 1 comment
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Reports showing inconsistent figures Answered0 votes 4 comments
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Excluding Solved/Deleted tickets from report Answered0 votes 1 comment
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Permanently deleted tickets still showing in reporting metrics.0 votes 1 comment
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Api to collect user and the number of tickets they have0 votes 3 comments
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Identifying Agents by Tier0 votes 1 comment
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Need help to capture the time tag was added to the tickert Answered0 votes 1 comment
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Got a value from 2 reports (sum)0 votes 0 comments
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Who Added the Tag? Answered0 votes 1 comment
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New tickets reporting is not working1 vote 5 comments
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Compare Problem & Incident Attributes0 votes 0 comments
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Reporting - the last 24 hours are not updating0 votes 1 comment