Insights Q&A and Reporting – Zendesk Support

Zendesk Support

Ask Insights-related questions, discuss how to build custom reports, and share your solutions with other users.

Read me first! How to use the Insights Forum ★
- Jessie - Community Manager
- July 23, 2015 16:19
5 votes 1 comment
Wordpress plugin with PHP 7.2
- Dan Olson
- October 17, 2018 15:35
0 votes 0 comments
P99 Requester Wait Time for tickets open within a period
- Mike Pfister
- October 16, 2018 23:24
1 vote 0 comments
Solved Tickets Concern
- Ronnel Grimpula
- October 12, 2018 20:14
- Edited
0 votes 2 comments
Trying to get tickets per Customer aggregate metric over a multi-month Timeline
- Rob Baker
- October 12, 2018 02:31
0 votes 4 comments
Can you report on who reopens a ticket?
- Tara Papworth
- October 10, 2018 21:54
0 votes 2 comments
Incident and Problem Reporting Help - Problem Info with Incident Filters
- Brandon Kreines
- October 10, 2018 20:50
0 votes 0 comments
Year over year single day reporting
- Scott Grim
- October 08, 2018 17:23
0 votes 8 comments
Insights Reporting: Average Time in a Group
- Jon Garrett
- October 08, 2018 14:59
0 votes 1 comment
Change axes names in Zendesk Insights
- Nicolás Machado
- October 04, 2018 20:13
- Edited
0 votes 0 comments
Average monthly age of tickets open to close
- Kapris Torres
- September 28, 2018 14:30
0 votes 0 comments
Measuring Channel Productivity
- Agne
- September 26, 2018 20:53
0 votes 3 comments
Custom Reports Building with Status "Open"
- Info
- September 25, 2018 09:14
0 votes 0 comments
Creating a Custom Insights Report
- Info
- September 25, 2018 09:10
0 votes 1 comment
Insights attribute filters and renamed custom field values Answered
- Milton
- September 21, 2018 10:48
- Edited
0 votes 1 comment
Highlighting rows or columns in Insights (gooddata) Reports Answered
- Peter Hur
- September 18, 2018 23:31
0 votes 1 comment
Reporting on Orgs That Haven't Opened a Ticket Answered
- Erin McGarrahan
- September 18, 2018 18:54
0 votes 2 comments
Need a report that lists Incidents and custom fields from associated Problem
- Kyle Foreman
- September 18, 2018 16:20
1 vote 0 comments
Reporting on a Agent custom field
- Miguel
- September 18, 2018 15:39
1 vote 1 comment
Help on Building a Custom Report - Agent Numbers based on Status
- Ori
- September 18, 2018 01:49
0 votes 0 comments
Good Data How to use Drill Down Answered
- Stacy Win
- September 17, 2018 16:18
0 votes 1 comment
Which colors are available to pick from in the Metric Format (Conditional Color) Answered
- Peter Hur
- September 14, 2018 03:46
0 votes 2 comments
Reports using insight good data
- Madhura
- September 11, 2018 09:15
0 votes 0 comments
The result was changed when you drilled data
- Kevin
- September 11, 2018 04:38
- Edited
0 votes 0 comments
Understanding Backlog calculation
- Andrew Checkley
- September 10, 2018 11:29
0 votes 1 comment
Custom metric (?) - tickets assigned and solved in week period Answered
- Emma Kane
- September 09, 2018 21:33
0 votes 1 comment
Filtering tags by geolocation in insights Answered
- Anna
- September 07, 2018 09:53
0 votes 3 comments
Good Data Formula Error - Unexpected '[Status] solved'. Expecting: ( Answered
- Stacy Win
- September 04, 2018 17:27
0 votes 6 comments
I am unable to see my custom field value(customer name) added to Customer(Drop Down) list
- Qontextfusion360h
- September 04, 2018 10:02
0 votes 0 comments
Reporting Voicemails and Abandoned Calls within Business Hours
- Jessica
- August 28, 2018 16:10
0 votes 0 comments

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