Insights Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 0 comments
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Analyze On-hold0 votes 0 comments
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Users metric - help!0 votes 1 comment
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Are missed calls adding talk or wrap time in Insights reporting?0 votes 0 comments
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Restore Advanced Metrics dashboard created inside Insights0 votes 1 comment
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Transferred Chats - First Response Time0 votes 3 comments
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Custom metric - help!0 votes 4 comments
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Does "Time Spent Per Update" include time spent on phone?0 votes 2 comments
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Suggestions to report a daily snapshot from the current situation?0 votes 0 comments
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Tickets with status open0 votes 2 comments
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Ticket Tags0 votes 6 comments
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Insights Ticket Stauts0 votes 0 comments
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Time tracking report Answered0 votes 1 comment
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Individual Agent Reports Answered2 votes 6 comments
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Missing Tags on Good Data Answered0 votes 5 comments
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How to track tickets reopened that were not created on the same day Answered1 vote 8 comments
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Date when agent updated a ticket0 votes 1 comment
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Touches for merged/Follow up tickets - Insight Reporting0 votes 0 comments
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Zendesk side conversation with slack and reporting1 vote 1 comment
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Zendesk good data new metric creation Answered0 votes 2 comments
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# new tickets per agent, previous week Answered0 votes 1 comment
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reporting closing channel0 votes 1 comment
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[Support and Explore] Counting tickets correctly0 votes 1 comment
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return tickets based on signed in user/ticket assignee0 votes 1 comment
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Insights: How to track response times of a ticket that gets assigned to a different group Answered0 votes 2 comments
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Specific report setup0 votes 6 comments
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Android fab icon for attahchment is not working in RequestActivity. [V3.0.3]0 votes 6 comments
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Get One field after changing title of markers0 votes 1 comment
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Migrating reports from Insights to Exlore Answered0 votes 3 comments