Insights and Reporting Q&A – Zendesk Support

Ask Insights-related questions, discuss how to build custom reports, and share your solutions with other users.

Read me first! How to use the Insights Forum Pinned
- Jessie Schutz
- July 23, 2015 16:19
5 votes 1 comment
Replace time metric (min) by (day)
- Alexandre DRAGUT
- February 18, 2019 14:27
0 votes 1 comment
Count of tickets replied by agent A and agent B
- Jackie Chen
- February 18, 2019 07:47
0 votes 0 comments
Count of tickets replied by agents in the last x month
- Jackie Chen
- February 14, 2019 07:53
0 votes 3 comments
Embedding a ticket list into a dashboard in Explore
- Greg Bakken
- February 13, 2019 22:29
0 votes 1 comment
How to get the time for the abandoned calls?
- Ronnel Grimpula
- February 13, 2019 20:13
- Edited
0 votes 0 comments
How to create dashboard reports Answered
- Alicia Morgan
- February 12, 2019 16:46
0 votes 1 comment
Report in Insights don´t except the exclusion of a Ticket Tag
- Marleen
- February 12, 2019 14:38
0 votes 3 comments
i need to know how many tickets assigning from group to another group
- Gomaa Fathi
- February 10, 2019 11:00
0 votes 1 comment
Average number of tickets assigned to my group by day of week
- Daniel King
- February 08, 2019 19:15
0 votes 2 comments
Reporting on reassigned tickets - tickets worked but not closed by us
- Heather Melarkey
- February 07, 2019 20:36
0 votes 1 comment
How to find tickets based on Country? Answered
- Dylan
- February 05, 2019 20:23
0 votes 2 comments
Track user tag
- Jay
- February 05, 2019 16:55
0 votes 1 comment
Average replies to resolve Answered
- Sorcha Millican-Nagle
- February 05, 2019 04:52
0 votes 3 comments
Sum Of Time In All Text Fields By Type
- Barbi Morgenstern
- February 03, 2019 23:50
- Edited
0 votes 1 comment
Average Time Ticket Assigned To Agent (Excluding On Hold) Answered
- Jeff Ma
- February 01, 2019 23:02
0 votes 3 comments
Ticket Created Answered
- Ronnel Grimpula
- February 01, 2019 19:07
0 votes 3 comments
SPLIT_PART MAQL equivalent?
- David Orr
- February 01, 2019 18:48
0 votes 2 comments
Report Covering New and Reopened Tickets
- Dave
- January 31, 2019 13:14
0 votes 3 comments
Zendesk Explore to count the number of calls
- Boyan Parshorov
- January 31, 2019 11:34
- Edited
0 votes 1 comment
Reporting on an Agents Chatting Duration
- Dylan Cunniffe
- January 30, 2019 14:33
0 votes 1 comment
Tracking each instance of when each agent signed on
- Jay
- January 29, 2019 18:42
0 votes 1 comment
Creating A Report To Show Actual Tickets Answered
- Adam Rumschlag
- January 29, 2019 17:52
0 votes 1 comment
Insights: Metric like "Hour of Event", but "Minute of Event"? Answered
- Marleen
- January 25, 2019 13:52
0 votes 1 comment
Ticket volume and type break down
- Cyrup
- January 25, 2019 04:43
- Edited
0 votes 2 comments
Tickets Bucketed by Age
- Steve Henry
- January 24, 2019 20:56
0 votes 1 comment
Talk Reporting. Abandon rate
- Morvan le boulanger
- January 21, 2019 16:09
0 votes 1 comment
Counting Tickets Changed from New to Solved, Filtered by Tag Answered
- Jude
- January 21, 2019 11:04
0 votes 4 comments
Monthly work time report by customer
- Eli Levin
- January 21, 2019 07:10
0 votes 1 comment
Attribute for active agent as assigned
- Alexandre DRAGUT
- January 16, 2019 10:26
0 votes 2 comments

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