Support - Insights and Reporting Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 0 comments
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Get One field after changing title of markers0 votes 1 comment
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Migrating reports from Insights to Exlore Answered0 votes 3 comments
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Different results when adding "Hour of Event" to "How" Answered0 votes 6 comments
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create custom report Answered0 votes 1 comment
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Latest update by assignee in Admin Area - Report - CSV export. Answered0 votes 1 comment
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Metrics for ticket moved0 votes 1 comment
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Zendesk Talk - how to report on how many calls declined/missed per agent in a month? Answered0 votes 4 comments
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Insights - Full Resolution Time based on On-Hold Status0 votes 0 comments
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Counting the number of tickets assigned to an agent by a supervisor0 votes 1 comment
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Handling time per public comment0 votes 1 comment
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Introducing a forecast number to Insights1 vote 1 comment
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Reporting question Answered0 votes 1 comment
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Agent who closed ticket0 votes 1 comment
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Filtering dashboards by tags0 votes 3 comments
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Average ticket solved per agent Answered0 votes 2 comments
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Capturing mobile device make and model as custom fields in Support0 votes 0 comments
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Live number of tickets solved per agent Answered0 votes 1 comment
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Filter report on original owner0 votes 1 comment
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Report on Guide Searches with No Results0 votes 2 comments
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Bulk update ticket status?0 votes 2 comments
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Number of attributes in a report Answered0 votes 1 comment
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Agent touches on open tickets Answered0 votes 6 comments
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Up to date reporting Answered0 votes 7 comments
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Filtering SLA metrics by date Answered0 votes 1 comment