Support - Insights and Reporting Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 0 comments
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Add Ticket Description Field in Insights Answered0 votes 1 comment
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Time Intervals0 votes 1 comment
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Response time of accepted chat0 votes 1 comment
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Answer-Bot CSAT0 votes 2 comments
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Exclude Tickets created by "Our Agents" for a specific metric Answered0 votes 5 comments
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Finding the agent who was the last to update the ticket0 votes 3 comments
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Measuring Repeated Contacts per customer by agent0 votes 1 comment
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Insight Reporting Answered0 votes 3 comments
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Measuring repeated contacts Answered0 votes 1 comment
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How Do I create a Tag Report Using :Tag Name, Date, and Solved Status?0 votes 6 comments
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Reporting on ticket metrics where user is part of multiple organizations0 votes 1 comment
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Clarity required on when breached SLA is reported on0 votes 0 comments
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Is there a way to report on all inbound tickets per day1 vote 5 comments
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Insights Reports for Google Map Reviews0 votes 1 comment
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Reports Answered0 votes 1 comment
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Add attributes are not listed in the list of filters when creating reports Answered0 votes 1 comment
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Total Time Spent While Ignoring the First Comment Answered0 votes 2 comments
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Agent Stats for Multiple Assignees0 votes 0 comments
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Apply dashboard time filter across tab0 votes 1 comment
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Expecting: attribute value of correct attribute Answered0 votes 2 comments
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Getting the tickets whose recent comment is public Answered0 votes 3 comments
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Reporting for Individual Teams (L1, L2, L3)1 vote 0 comments
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Including URL data to Monthly report0 votes 0 comments
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Point in time reporting of unsolved tickets Answered0 votes 1 comment
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Confused About GoodData custom metrics1 vote 1 comment
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Exporting Data Automatically Answered0 votes 1 comment