Support - Insights and Reporting Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 0 comments
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Knowledge base api0 votes 1 comment
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Reports showing inconsistent figures Answered0 votes 1 comment
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Excluding Solved/Deleted tickets from report Answered0 votes 1 comment
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Permanently deleted tickets still showing in reporting metrics.0 votes 1 comment
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Api to collect user and the number of tickets they have0 votes 3 comments
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Identifying Agents by Tier0 votes 1 comment
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Need help to capture the time tag was added to the tickert Answered0 votes 1 comment
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Got a value from 2 reports (sum)0 votes 0 comments
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Who Added the Tag? Answered0 votes 1 comment
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New tickets reporting is not working1 vote 5 comments
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Compare Problem & Incident Attributes0 votes 0 comments
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Reporting - the last 24 hours are not updating0 votes 1 comment
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The date that customer responded to the survey0 votes 4 comments
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Email forwarding option to create ticket when original email was sent Answered0 votes 1 comment
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Report : total ticket per group per reassignment Answered0 votes 5 comments
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Insight Report - Custom field values sum0 votes 3 comments
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Ticket Mails - mit Bildern0 votes 1 comment
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Reporting tickets that do not have any tag0 votes 3 comments
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Ticket assignment historical Answered0 votes 1 comment
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Ticket transfer Answered0 votes 1 comment
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Adding percents to a line graph of two data points0 votes 2 comments
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Drill down reports to xlsx0 votes 0 comments
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Percent change of tickets over time Answered0 votes 2 comments
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How to personnalize the font size of the report into a dashboard?0 votes 1 comment
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How to rename the field (empty value)? Answered0 votes 5 comments