Support - Insights and Reporting Q&A

Ask Insights-related questions, discuss how to build custom reports, and share your solutions with other users.

Read me first! How to use the Insights Forum Pinned
- Jessie Schutz
- July 23, 2015 16:19
5 votes 0 comments
Create a Metric Total time Spend multiply by 1,1 ?
- Alexandre DRAGUT
- April 18, 2019 09:34
0 votes 1 comment
Create a ticket in April and include this time in March?
- Alexandre DRAGUT
- April 17, 2019 09:39
0 votes 0 comments
What's the difference between 'First Response Time' and ' Wait Time (Serve)' for Chats?
- Jordan Wilson
- April 17, 2019 04:33
0 votes 0 comments
Reporting macro use through tags Answered
- Scott Grim
- April 16, 2019 22:22
0 votes 1 comment
How to add 10% of the time in the total time tickets solved
- Alexandre DRAGUT
- April 15, 2019 17:09
0 votes 0 comments
How many tickets solved per agent average!
- Adam Reid
- April 09, 2019 03:52
0 votes 1 comment
Assignee tickets not showing up in their tickets solved
- Adam Reid
- April 08, 2019 21:17
0 votes 1 comment
CC's and SLA's
- Darren Angell
- April 05, 2019 08:30
1 vote 0 comments
Headline: Avg # Tickets Solved Last Week or Last Month
- Adam Reid
- April 02, 2019 20:48
0 votes 9 comments
Reporting on Average Time Spent After First Response Answered
- Kate Clasby
- April 02, 2019 19:34
0 votes 1 comment
Do insight filters apply across all tabs in Dashboards Answered
- Adam Reid
- March 29, 2019 21:08
0 votes 2 comments
How to have the satisfaction score the agent assigned to the ticket at the time time the survey was answered
- Baptiste Candelier
- March 28, 2019 16:37
0 votes 1 comment
Average Time Spent Per Ticket Answered
- Kate Clasby
- March 26, 2019 18:06
0 votes 1 comment
Reporting on Average Time Spent on First Response
- Kate Clasby
- March 26, 2019 18:03
0 votes 3 comments
Weekly Reporting by ticket/fields/forms/group
- cmayberry
- March 26, 2019 12:51
0 votes 3 comments
How do I set up a dashboard for incoming tickets by client? Answered
- Christine Berry
- March 25, 2019 17:27
0 votes 1 comment
Sorting and Filtering Buckets for Attribute Values Answered
- Nicolai Nicely
- March 19, 2019 16:55
- Edited
0 votes 2 comments
How to change the default font in Zendesk Insight? Answered
- Bangun
- March 18, 2019 18:52
- Edited
0 votes 1 comment
Average time from ticket creation to either pending, on hold or solved? Answered
- Adam P
- March 18, 2019 14:45
- Edited
0 votes 2 comments
Add attributes are not listed in the list of filters when creating reports
- Thao (TC). Tran Nguyen Phuong
- March 18, 2019 08:45
0 votes 0 comments
Monthly Average of ART (Average Resolution Time for each tickets)
- Ninja Raj
- March 18, 2019 08:26
0 votes 0 comments
Need to add a KM field to ticket Answered
- Mary Paez
- March 15, 2019 18:08
0 votes 1 comment
Remove the counts of call records within report Answered
- Linda-SI
- March 15, 2019 01:58
0 votes 4 comments
Reporting on date inbound and outbound calls Answered
- Marco
- March 13, 2019 15:04
- Edited
0 votes 1 comment
Tickets Viewrs Answered
- Magdi El Gamal
- March 12, 2019 09:56
0 votes 1 comment
Daily reporting of tickets solved per hour
- Jasen Samford
- March 11, 2019 22:12
0 votes 1 comment
Report tickets multiple end-user comments since last agent comment Answered
- Kim Lake
- March 08, 2019 08:53
0 votes 2 comments
PHP API to get Average Response Time and Customer Satisfaction of Service?
- Anil Prz
- March 06, 2019 06:03
0 votes 1 comment
Viewing open/pending tickets for entire team in real time
- Derris Vandivort
- March 04, 2019 17:10
0 votes 3 comments

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