Ask Insights-related questions, submit requests for custom reports, and share your solutions with other users.

Read me first! How to use the Insights Forum Jessie Schutz 1 comment 2 votes None
How to calculate Requester wait time for each assignee Kasi Maddula 0 comments 0 votes None
Recipe for Average time between first solve and first reopen Zoe Rowley 0 comments 0 votes None
Productivity report over midnight Gabriel Scott 0 comments 0 votes None
Report Request: Number of tickets resolved by agent >48 hours from time of submission Yvonne Regan 2 comments 1 vote None
Saved Filters Sam Bettencourt 2 comments 0 votes None
# Tickets split up by # of public comments. Reagan Helms 2 comments 0 votes None
Time Since Last Status Change Kristin Stroobosscher 2 comments 1 vote None
Need help with Ticket Tags Yvonne Do 6 comments 0 votes None
Can we add any other Excel Report or email as an attachment in Emailing Dashboards in Kasi Maddula 1 comment 0 votes None
Add Today's Date to Dashboard Headline Text Jeff Callahan 1 comment 0 votes None
Report/Export of SLA Configuration Jeff Callahan 3 comments 0 votes None
Insight Report Ahmed Tabl 2 comments 0 votes None
How to exclude spefic ticket tag tickets from Insights metrics Kasi Maddula 2 comments 0 votes None
Ticket Timer App + Insights Erin Willis 2 comments 0 votes None
Understanding the difference between missed and abandoned calls Sofya Pogreb 1 comment 0 votes None
Report on calls creating tickets that end up being routed to a different group Irene Poltronieri 1 comment 0 votes None
Report on Repeated calls/contacts from the same customer Irene Poltronieri 2 comments 1 vote None
Tracking adoption ny end users Tao Stadler 1 comment 0 votes None
Building Custom Report - Calculating Average scores using Custom Ticket FieldsFields Customer Feedback 0 comments 0 votes None
How to Create a Metric Based off of an Organization Field? John Lundgren 0 comments 0 votes None
Email report Daily to Manager Chris Hoche 1 comment 0 votes None
Time Tracking by Tag Ruth Frantz 1 comment 0 votes None
How to check zendesk ticket amount by hour? Man Tas 1 comment 0 votes None
Help Creating Metric of Solved the same day Sean Doyle 3 comments 0 votes None
Is it possible? Jason Allman 3 comments 0 votes None
Custom Metric help Manish Khemka 1 comment 0 votes None
Am I blind? Antonio King 1 comment 0 votes None
Agents Productivity David M Cardoso 2 comments 0 votes None
Request: Report on % change vs. previous week, same weekday Grace 0 comments 0 votes None