Insights Q&A and report requests

Ask Insights-related questions, submit requests for custom reports, and share your solutions with other users.

Read me first! How to use the Insights Forum ★
- Jessie Schutz
- July 23, 2015 16:19
4 votes 1 comment
Help Creating Custom Metric
- Jill Gala
- August 15, 2017 19:26
0 votes 3 comments
Wrong time when updating tickets
- Trish A
- August 10, 2017 15:23
0 votes 1 comment
Dynamically filter on groups of agents
- Hannah Swain
- August 10, 2017 04:52
0 votes 2 comments
Count of Ticket Requester email domain
- Spencer Kuehl
- August 09, 2017 18:07
0 votes 3 comments
Report on total time on a monthly basis Answered
- Leo
- August 09, 2017 11:43
0 votes 3 comments
Insights - Best Way To Track Ticket Changes?
- Adam Sanderson
- August 08, 2017 13:31
- Edited
0 votes 4 comments
Insights Report Filters Answered
- Greg Fickel
- August 04, 2017 16:02
0 votes 1 comment
Would love more options for the satifaction rating Answered
- Stu Dalton
- July 28, 2017 08:28
- Edited
0 votes 1 comment
Percentage of open tickets with last public comment by agent > x days.
- Oliver Taylor
- July 27, 2017 15:15
0 votes 3 comments
Metric for first reply time, only for tickets with a certain tag Answered
- Paul
- July 27, 2017 09:42
0 votes 1 comment
Reply Time - Search
- Gavin
- July 24, 2017 20:54
0 votes 2 comments
Actual Time spent per update Answered
- Bryce Gates
- July 18, 2017 19:08
0 votes 4 comments
Recently Contacted Customers List
- Aswin Kannan
- July 11, 2017 21:02
0 votes 1 comment
Report First Time Callers vs Frequent Flyer Requesters
- Anthony Williamson
- July 10, 2017 17:07
0 votes 2 comments
How to create report on specific comment tickets
- Kasi Maddula
- July 08, 2017 13:26
0 votes 1 comment
Tickets by Start Date?
- Ruth Frantz
- July 03, 2017 23:08
0 votes 3 comments
Answer Bot Reports
- Atsushi
- June 29, 2017 23:22
1 vote 6 comments
Requester Wait Times in Business Days
- Adam Flaherty
- June 28, 2017 14:07
0 votes 3 comments
Creating a Histogram
- behrouz.khashayar
- June 22, 2017 20:58
0 votes 3 comments
Reports on Time Tracking App
- Kasi Maddula
- June 22, 2017 06:09
0 votes 2 comments
How to get Open and Pending Tickets aging week on week with historical data
- Kasi Maddula
- June 22, 2017 06:00
0 votes 6 comments
Can I get reporting on where our customers are from? Answered
- Mesha Norman
- June 21, 2017 23:13
0 votes 6 comments
Drill out reporting - Ignoring Dashboard Filters
- Martin Sachs
- June 21, 2017 09:36
- Edited
1 vote 3 comments
{Request} How to divide the value from two reports to get a percentage?
- Adam Sanderson
- June 17, 2017 15:49
0 votes 2 comments
B2B Customers -- Monthly Summary Report
- Danielle Dalton
- June 15, 2017 20:02
0 votes 2 comments
Removing Merged tickets from reports Answered
- Mark Moloney
- June 14, 2017 21:57
0 votes 5 comments
What is the difference #Tickets Solved and #Solved Tickets ? Answered
- Megumi K
- June 12, 2017 09:31
0 votes 1 comment
Is there a way to find outlier tickets?
- Jesse Dacumos
- June 08, 2017 20:42
- Edited
0 votes 3 comments
Help!... Is there a way to see any tickets that have not been updated in a time frame?
- Brian Sorensen
- June 06, 2017 13:53
0 votes 4 comments

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