Insights Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 0 comments
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Time tracking report Answered0 votes 1 comment
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Individual Agent Reports0 votes 0 comments
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Missing Tags on Good Data Answered0 votes 5 comments
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How to track tickets reopened that were not created on the same day Answered1 vote 8 comments
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Date when agent updated a ticket0 votes 1 comment
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Touches for merged/Follow up tickets - Insight Reporting0 votes 0 comments
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Zendesk side conversation with slack and reporting1 vote 1 comment
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Zendesk good data new metric creation Answered0 votes 2 comments
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# new tickets per agent, previous week Answered0 votes 1 comment
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reporting closing channel0 votes 1 comment
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[Support and Explore] Counting tickets correctly0 votes 1 comment
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return tickets based on signed in user/ticket assignee0 votes 1 comment
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Insights: How to track response times of a ticket that gets assigned to a different group Answered0 votes 2 comments
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Specific report setup0 votes 6 comments
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Android fab icon for attahchment is not working in RequestActivity. [V3.0.3]0 votes 6 comments
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Get One field after changing title of markers0 votes 1 comment
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Migrating reports from Insights to Exlore Answered0 votes 3 comments
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Different results when adding "Hour of Event" to "How" Answered0 votes 6 comments
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create custom report Answered0 votes 1 comment
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Latest update by assignee in Admin Area - Report - CSV export. Answered1 vote 1 comment
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Metrics for ticket moved0 votes 1 comment
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Zendesk Talk - how to report on how many calls declined/missed per agent in a month? Answered0 votes 4 comments
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Insights - Full Resolution Time based on On-Hold Status0 votes 0 comments
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Counting the number of tickets assigned to an agent by a supervisor0 votes 1 comment
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Handling time per public comment0 votes 1 comment
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Introducing a forecast number to Insights1 vote 1 comment
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Reporting question Answered0 votes 1 comment