Insights Q&A and report requests

Ask Insights-related questions, submit requests for custom reports, and share your solutions with other users.

Read me first! How to use the Insights Forum ★
- Jessie Schutz
- July 23, 2015 16:19
4 votes 1 comment
how to show the % of metric value in the Bar chart
- Refeesh Aliyar
- October 21, 2017 16:40
0 votes 0 comments
Report for # tickets assignee and # tickets solved per agent over time period
- Bill Cicchetti
- October 20, 2017 15:33
0 votes 0 comments
Report help - subject based report
- Oren Gozlan
- October 16, 2017 13:48
0 votes 1 comment
Report on number of Tickets Raised in the first 3-months
- Jeff Callahan
- October 15, 2017 05:50
0 votes 2 comments
Total Amount Custom Metric
- Saripah
- October 12, 2017 03:08
0 votes 0 comments
Floating time ranges
- Michael
- October 11, 2017 23:25
0 votes 5 comments
Simple Time Tracking report
- Adrian Bester
- September 28, 2017 13:56
0 votes 1 comment
Summing multiple Custom Metrics
- Matt Richard
- September 27, 2017 20:53
0 votes 4 comments
Quarter vs Quarter reporting
- David Phillips
- September 26, 2017 09:04
0 votes 1 comment
Daily count of open tickets based on calendar date
- Vineesh Menon
- September 22, 2017 15:45
0 votes 1 comment
Using metrics in IF- or CASE-statements not working?
- Oliver Knigge
- September 22, 2017 15:07
1 vote 3 comments
Ticket age in state
- Steven Fisher
- September 21, 2017 14:52
0 votes 1 comment
Day of Year (Created vs Solved) Different Results for First Reply time?
- Adam Sanderson
- September 19, 2017 15:39
- Edited
0 votes 1 comment
Can we get ticket Date events Ticket Assignee changes
- Kasi Maddula
- September 19, 2017 07:27
0 votes 1 comment
Insights reporting on ticket comments
- Ian Smith
- September 18, 2017 18:11
0 votes 6 comments
Escalation rate and ticket touches
- Pedro Reis
- September 08, 2017 11:43
0 votes 3 comments
Need help building a report for ticket counting
- Belinda Trizuto
- September 06, 2017 16:39
0 votes 5 comments
Create Insight Report on Tickets Pending more than 48 hours with no touch
- Corie Bush
- September 01, 2017 18:59
0 votes 1 comment
Selecting tickets solved yesterday using MAQL
- Jack
- August 31, 2017 09:05
0 votes 2 comments
Custom Metric Issues: Unsolved and Average time
- Alex Aguilar
- August 29, 2017 23:35
0 votes 1 comment
Reporting using Ticket Tags
- Praveen Radhakrishnan
- August 29, 2017 13:27
0 votes 1 comment
Trying to show variance Answered
- Andrew Checkley
- August 25, 2017 15:25
0 votes 6 comments
Time per reopen
- Magieda Abaza
- August 24, 2017 10:34
0 votes 2 comments
Restrict Agent Access To A Specific Insight Report?
- Adam Sanderson
- August 23, 2017 16:37
0 votes 3 comments
Reporting at the team level
- Mary Langford
- August 22, 2017 22:30
0 votes 6 comments
filters in custom metric not working properly
- Oliver Knigge
- August 22, 2017 11:46
- Edited
0 votes 3 comments
Insights Reporting Metric - Monitor last Public Reply from Client
- Nick Geniusz
- August 21, 2017 17:36
0 votes 1 comment
Help Creating Custom Metric
- Jill Gala
- August 15, 2017 19:26
0 votes 3 comments
Wrong time when updating tickets
- Trish A
- August 10, 2017 15:23
0 votes 1 comment

Didn't find what you were looking for?