Insights Q&A and report requests

Ask Insights-related questions, submit requests for custom reports, and share your solutions with other users.

Read me first! How to use the Insights Forum ★
- Jessie Schutz
- July 23, 2015 16:19
4 votes 1 comment
Creating a Histogram
- behrouz.khashayar
- June 22, 2017 20:58
0 votes 1 comment
Reports on Time Tracking App
- Kasi Maddula
- June 22, 2017 06:09
0 votes 0 comments
How to get Open and Pending Tickets ageing week on week with historical data
- Kasi Maddula
- June 22, 2017 06:00
0 votes 0 comments
Can I get reporting on where our customers are from? Answered
- Mesha Norman
- June 21, 2017 23:13
0 votes 6 comments
Drill out reporting - Ignoring Dashboard Filters
- Martin Sachs
- June 21, 2017 09:36
- Edited
1 vote 1 comment
{Request} How to divide the value from two reports to get a percentage?
- Adam Sanderson
- June 17, 2017 15:49
0 votes 2 comments
B2B Customers -- Monthly Summary Report
- Danielle Dalton
- June 15, 2017 20:02
0 votes 2 comments
Removing Merged tickets from reports Answered
- Mark Moloney
- June 14, 2017 21:57
0 votes 5 comments
What is the difference #Tickets Solved and #Solved Tickets ? Answered
- Megumi K
- June 12, 2017 09:31
0 votes 1 comment
Is there a way to find outlier tickets?
- Jesse Dacumos
- June 08, 2017 20:42
- Edited
0 votes 3 comments
Help!... Is there a way to see any tickets that have not been updated in a time frame?
- Brian Sorensen
- June 06, 2017 13:53
0 votes 4 comments
Agent online time
- Wendi Mills
- June 06, 2017 04:23
0 votes 5 comments
Calculate Support Costs Per License -
- Jeff Callahan
- June 05, 2017 18:55
- Edited
0 votes 3 comments
[Request] How to Count average time in status "Open" every time a ticket gets moved into status "Open" Answered
- Andyw
- May 31, 2017 15:49
0 votes 10 comments
Custom Metric - Average Number of Tickets Created over Last 6-Months Answered
- Jeff Callahan
- May 31, 2017 03:36
0 votes 2 comments
#Ticket created by shift / day period
- Yahor Darashkevich
- May 31, 2017 01:38
0 votes 1 comment
Voice Channel (API/CDC) Reporting
- Joel Quizon
- May 25, 2017 19:44
0 votes 1 comment
How To View Reports By Week
- Sabrina Mohamed
- May 21, 2017 09:26
0 votes 1 comment
Insights report listing Groups and agent names within each Group
- Gwenda Ellwood
- May 19, 2017 22:22
0 votes 1 comment
Creating a custom metric to evaluate the macro usage for VIP and regular requests
- Sergei Kuznetsov
- May 18, 2017 14:48
- Edited
0 votes 4 comments
Creating Custom Metrics for Last Month's Data
- Mark Valencia
- May 13, 2017 10:55
0 votes 4 comments
Average Response Time (Overall)
- Radu Armaziu
- May 12, 2017 10:27
0 votes 3 comments
Using Insights to report on tickets including archived ticket
- Mike
- May 10, 2017 13:06
0 votes 4 comments
Custom Gooddata reports Answered
- Ted Tsuchiya
- May 09, 2017 19:29
0 votes 6 comments
Ability to individually send out different views of a single dashboard Answered
- Devon Turner
- April 28, 2017 14:10
1 vote 2 comments
New report of agent full activity
- Sevilla Dorotea
- April 26, 2017 14:47
1 vote 0 comments
What is the difference between Organization, Organization Name and Ticket Organization in Attributes
- Kasi Maddula
- April 26, 2017 10:12
0 votes 1 comment
Categories - change over time
- Orinta
- April 25, 2017 14:24
0 votes 2 comments
How can I create a report that deducts the time we are awaiting feedback from customer?
- Boris Krutiy
- April 24, 2017 20:24
0 votes 1 comment

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