Insights Q&A and report requests

Zendesk Support

Ask Insights-related questions, submit requests for custom reports, and share your solutions with other users.

Read me first! How to use the Insights Forum ★
- Jessie - Community Manager
- July 23, 2015 16:19
4 votes 1 comment
Custom Metric Cannot be a Headline Report but Can be Part of a Table
- Travis Abdelhamed
- April 17, 2018 21:00
- Edited
0 votes 0 comments
Satisfaction Score and Satisfaction Response Rate per Macro
- Cintia Regueiro
- April 16, 2018 15:06
0 votes 0 comments
one touch tickets
- Tom from dapulse
- April 15, 2018 03:38
0 votes 2 comments
Ticket Aging Report in Business Days
- Eshmeet Singh
- April 14, 2018 14:15
0 votes 0 comments
How can I calculate the number of closed tickets? Answered
- Ibtissam EL KHARROUBI
- April 13, 2018 14:28
0 votes 3 comments
Average response time since assignment of an Agent　(Insights)
- Eliy
- April 10, 2018 07:42
0 votes 0 comments
Backlog/unsolved/tickets to be worked per hour
- Sofia Levin
- April 09, 2018 20:55
0 votes 1 comment
Closed Tickets
- Betty Sam
- April 09, 2018 15:13
0 votes 1 comment
Number of email between a customer and a support agent for closed tickets
- Betty Sam
- April 07, 2018 22:06
0 votes 1 comment
Timeline reports for the life of a ticket
- Luke Silcocks
- April 06, 2018 07:20
1 vote 0 comments
Histogram of tickets solved within range of hour
- Daniel Brundige
- April 06, 2018 04:37
0 votes 5 comments
How to obtain average Inbound Calls per Hour in a Month?
- David M Cardoso
- April 04, 2018 22:55
- Edited
0 votes 0 comments
Calculate the amount of replies an agent makes per hour
- greg
- April 04, 2018 03:52
0 votes 0 comments
First Reply Time - Average
- Bastiaan Timmer
- April 03, 2018 09:49
0 votes 1 comment
Monthly Report - SLA tiem from open to close
- Keith
- April 02, 2018 12:21
1 vote 1 comment
Date (Event) for a specific event
- Samuel Garcia
- April 02, 2018 09:29
0 votes 1 comment
Problem Tickets with Channel
- Aswin Kannan
- March 26, 2018 16:30
- Edited
1 vote 1 comment
How can I change my country
- Adi o'fun
- March 25, 2018 08:17
0 votes 0 comments
list all tickets where a given agent changes the status to solved
- David Scczerak
- March 22, 2018 19:34
0 votes 3 comments
Number of users who created >= 6 tickets a month
- Mark
- March 21, 2018 21:38
0 votes 4 comments
How to report all incoming "open" tickets?
- Kyle Letson
- March 21, 2018 04:35
0 votes 0 comments
Create metric with average updates to ticket
- Adam Reid
- March 19, 2018 22:19
0 votes 3 comments
Report on # tickets with tag filtered by Week number
- Raymond
- March 19, 2018 22:14
0 votes 1 comment
Creating a stacked bar chart from the About field
- Hilary Miller
- March 13, 2018 02:09
0 votes 1 comment
How to calculate how much time passed from open/new to pending
- Tom from dapulse
- March 09, 2018 16:15
0 votes 5 comments
Repeat Contacts
- Oliver
- March 07, 2018 14:48
0 votes 1 comment
How to make a few custom report in Insights and combine it in one single table like Usage Statistics (one of the default reports in Insights)?
- vcash MY
- March 07, 2018 10:01
0 votes 1 comment
Total Repplies in SL
- Luis Beja
- March 05, 2018 15:27
0 votes 3 comments
Monthly reports to agents
- Simon Johansson
- March 05, 2018 12:53
0 votes 2 comments

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