Support - Insights and Reporting Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Report in Insights don´t except the exclusion of a Ticket Tag0 votes 3 comments
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i need to know how many tickets assigning from group to another group0 votes 1 comment
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Average number of tickets assigned to my group by day of week0 votes 2 comments
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Reporting on reassigned tickets - tickets worked but not closed by us0 votes 1 comment
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Track user tag0 votes 1 comment
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Sum Of Time In All Text Fields By Type0 votes 1 comment
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SPLIT_PART MAQL equivalent?0 votes 2 comments
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Report Covering New and Reopened Tickets0 votes 3 comments
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Zendesk Explore to count the number of calls0 votes 1 comment
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Reporting on an Agents Chatting Duration0 votes 1 comment
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Tracking each instance of when each agent signed on0 votes 1 comment
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Ticket volume and type break down0 votes 2 comments
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Tickets Bucketed by Age0 votes 1 comment
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Talk Reporting. Abandon rate0 votes 1 comment
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Monthly work time report by customer0 votes 1 comment
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Attribute for active agent as assigned0 votes 2 comments
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How can I make a report that shows me all the tickets of a list of users?0 votes 2 comments
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How to convert Hours or Days rather minutes Metric?0 votes 1 comment
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Usage reports0 votes 3 comments
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Active Users (role > end-user) by day1 vote 0 comments
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Overview Reporting vs Insights Overview0 votes 1 comment
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Backlog Does Not Match0 votes 1 comment
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Accont Plan and Report History0 votes 3 comments
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Onetouch tickets by agent assigned to Group0 votes 9 comments
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Tickets Created By Hour Output Weekly Average0 votes 1 comment
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How to get the backlogs per hour?0 votes 1 comment
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How to Drill Across Multiple Groups0 votes 1 comment
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Help Center Data Implementation on GoodData0 votes 0 comments
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Tracking User Notes in Insights0 votes 1 comment
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Assistance with Drilldown Settings For Tickets1 vote 1 comment