Insights Q&A
New postAsk Insights-related questions, discuss how to build custom reports, and share your solutions with other users.
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Read me first! How to use the Insights Forum Pinned5 votes 0 comments
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Analyze On-hold0 votes 7 comments
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Users metric - help!0 votes 1 comment
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Are missed calls adding talk or wrap time in Insights reporting?0 votes 0 comments
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Restore Advanced Metrics dashboard created inside Insights0 votes 1 comment
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Transferred Chats - First Response Time0 votes 3 comments
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Custom metric - help!0 votes 4 comments
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Does "Time Spent Per Update" include time spent on phone?0 votes 2 comments
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Suggestions to report a daily snapshot from the current situation?0 votes 0 comments
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Tickets with status open0 votes 2 comments
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Ticket Tags0 votes 6 comments
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Insights Ticket Stauts0 votes 0 comments
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Date when agent updated a ticket0 votes 1 comment
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Touches for merged/Follow up tickets - Insight Reporting0 votes 0 comments
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Zendesk side conversation with slack and reporting1 vote 1 comment
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reporting closing channel0 votes 1 comment
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[Support and Explore] Counting tickets correctly0 votes 1 comment
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return tickets based on signed in user/ticket assignee0 votes 1 comment
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Specific report setup0 votes 6 comments
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Android fab icon for attahchment is not working in RequestActivity. [V3.0.3]0 votes 6 comments
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Get One field after changing title of markers0 votes 1 comment
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Metrics for ticket moved0 votes 1 comment
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Insights - Full Resolution Time based on On-Hold Status0 votes 0 comments
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Counting the number of tickets assigned to an agent by a supervisor0 votes 1 comment
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Handling time per public comment0 votes 1 comment
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Introducing a forecast number to Insights1 vote 1 comment