Zendesk Support EAP - Discord Integration
New postThis Early Access Program allows you to install a Zendesk "Support Bot" into your Discord server that allows gamers to request help directly via any Discord channel in your server. This creates a ticket in Zendesk, so your agents can easily respond. Signup at http://zendesk.com/discord.
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Joining the Discord Integration EAP Pinned2 votes 7 comments
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Internal Notes being sent to Customer Answered0 votes 8 comments
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errors for users creating tickets0 votes 3 comments
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How can we modify /help text?0 votes 1 comment
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Json code for trigger for Zendesk to message to discord Answered0 votes 2 comments
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How strict is the NDA?0 votes 1 comment
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Changing settings doesn't work0 votes 1 comment
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Documentation?0 votes 1 comment
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Changing the initial bot message at the start0 votes 1 comment
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Discord Bot - Editing Initial Response/Broken Ticket Links1 vote 2 comments
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Some replies never sent to Discord0 votes 2 comments
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problems and doubts1 vote 2 comments
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Target being disabled when we have not used the bot0 votes 0 comments
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Suggestion: Using Answer Bot or Knowledge Base in Discord6 votes 8 comments
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Response from DM did not change ticket status1 vote 0 comments
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Replies from zendesk are not being sent to discord.4 votes 12 comments
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Discord > Zendesk DM's work. Zendesk > Discord doesn't. Permissions don't work.2 votes 11 comments
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Convert the posts from a specific channel to tickets1 vote 0 comments