Zendesk Support EAP - Discord Integration
New postThis Early Access Program allows you to install a Zendesk "Support Bot" into your Discord server that allows gamers to request help directly via any Discord channel in your server. This creates a ticket in Zendesk, so your agents can easily respond. Signup at http://zendesk.com/discord.
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Joining the Discord Integration EAP Pinned2 votes 47 comments
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Upcoming Outage - 10AM EST Tuesday December 8th 20200 votes 0 comments
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Change Zendesk Support bot profile pic/avatar?0 votes 1 comment
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Visibility of a help request posted in channel0 votes 1 comment
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Discord Channels0 votes 3 comments
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Feedback on the Current Status0 votes 1 comment
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Allow ticket creation via DM0 votes 0 comments
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Limiting access to Zendesk Bot0 votes 1 comment
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Upcoming Outage - 10AM EST Wednesday June 10th 20200 votes 0 comments
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Upcoming Outage - 8AM PST, Tuesday May 19th 20200 votes 0 comments
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Huge Issues with Discord Integration0 votes 10 comments
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Replies not being sent0 votes 1 comment
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Bug - When a ticket has been deleted (not closed)0 votes 1 comment
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Upcoming Outage - 5AM PT, Thursday Feb 6th 20200 votes 0 comments
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Discord Bot - Update on Bot issues and upcoming outage0 votes 5 comments
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Discord bot offline1 vote 15 comments
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Discord Feedback0 votes 7 comments
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Discord bot offline1 vote 6 comments
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Internal Notes being sent to Customer Answered0 votes 8 comments
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errors for users creating tickets0 votes 8 comments
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How can we modify /help text?0 votes 1 comment
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Json code for trigger for Zendesk to message to discord Answered0 votes 2 comments
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How strict is the NDA?0 votes 1 comment
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Changing settings doesn't work0 votes 1 comment
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Documentation?0 votes 3 comments
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Changing the initial bot message at the start0 votes 1 comment
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Discord Bot - Editing Initial Response/Broken Ticket Links1 vote 2 comments
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Some replies never sent to Discord0 votes 2 comments
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problems and doubts1 vote 2 comments