Feedback on Guide – Zendesk help

Share feedback or ideas to improve the Zendesk Guide product, vote on ideas you like, and hear from other users.

What's new in Zendesk - January 2021 product updates Pinned
- Brett Bowser
- Zendesk Community Team
- January 21, 2021 20:44
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Nicole S.
- Zendesk Community Team
- October 20, 2020 22:47
- Edited
2 votes 0 comments
Allow articles to be posted to multiple sections Planned
- Kyle McCann
- June 29, 2012 23:51
404 votes 373 comments
Enable custom ticket field columns to be added to the request table in Help Center my activities page
- Annastashia Cambridge
- May 31, 2014 03:26
161 votes 141 comments
CSS branding not applied to sign in page (Help Center)
- Ronny
- September 12, 2013 07:15
132 votes 141 comments
Reorder ticket form fields Completed
- Dirk Gollnow
- July 03, 2013 13:54
119 votes 102 comments
Copy / Duplicate Help Centre articles Planned
- Craig Clarke
- March 17, 2015 17:39
109 votes 108 comments
Sub-section in Knowledge Base Completed
- Pedro
- October 09, 2014 15:05
101 votes 192 comments
[COMPLETED] Allow control of the order of comments for end users Completed
- Rich Saleh
- July 01, 2011 20:42
100 votes 134 comments
Add Submit A Request for Agents Completed
- Carl McConnon
- June 05, 2014 16:40
91 votes 111 comments
Help Center Article Editor needs to support (easy) source code formatting
- Jordan Weaver
- January 20, 2014 19:36
80 votes 71 comments
Pre-populate ticket submission form field via query string (Help Center) Planned
- Tom
- September 19, 2013 15:08
74 votes 81 comments
Follow article feature to notify users of article content updates
- Anita Lee
- October 22, 2014 22:19
73 votes 90 comments
Help Center - improve 'was this article helpful' and allow user to leave reasons
- Joel Hellman
- January 31, 2017 23:57
- Edited
64 votes 65 comments
'Related Articles' links and update
- Kiryl Sh.
- February 04, 2015 17:10
57 votes 29 comments
[COMPLETED] Web Widget Customization Options Completed
- APR-B
- March 26, 2015 12:13
- Edited
54 votes 105 comments
Allow Redirect of Urls
- Patrick Richards
- May 22, 2013 14:48
53 votes 27 comments
Customize Help Center "Follow section" email notification
- Joris Heuberger
- February 06, 2015 10:27
49 votes 41 comments
Manage tags/labels in Help Center articles
- Marybeth Sklar
- January 30, 2015 16:23
47 votes 33 comments
Ability to show On-hold Status on Customer Portal Planned
- Emily McDaniel
- February 24, 2014 15:20
45 votes 62 comments
Allow end-users to use Rich Text formatting (like articles) and paste images Completed
- Jake Edwards
- May 27, 2020 05:51
- Edited
41 votes 34 comments
Improvements to Rapid Resolve
- Terry Knox
- May 16, 2019 08:16
37 votes 14 comments
Share articles across multiple brand accounts Planned
- Joti
- March 18, 2015 17:19
37 votes 38 comments
Drop Down Field: Searchable
- Julian
- April 23, 2018 20:29
- Edited
34 votes 18 comments
Internal Comments on Guide Articles
- Dave Kaminsky
- June 08, 2017 23:38
32 votes 25 comments
Approve user sign-up to Help Center
- Jim Walker
- March 11, 2013 14:14
32 votes 31 comments
My Activities Customer View Improvements
- Yamile Martinez
- June 20, 2019 20:33
28 votes 11 comments
Let agents view a list of drafts in Guide Completed
- Dan Bowden
- February 22, 2018 19:20
- Edited
28 votes 3 comments
Help Center: Reusable content Planned
- Laura Rubin
- March 18, 2015 19:14
26 votes 27 comments
Make rss feeds with help desk articles Answered
- Dimitri Lacombe
- September 21, 2015 07:34
25 votes 25 comments

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