Feedback on Guide
New postShare feedback or ideas to improve the Zendesk Guide product, vote on ideas you like, and hear from other users.
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What's New webinar - March 3, 2021 Pinned0 votes 0 comments
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Product feedback guidelines & how to write a good feedback post Pinned2 votes 0 comments
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Allow articles to be posted to multiple sections Planned415 votes 396 comments
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CSS branding not applied to sign in page (Help Center)133 votes 141 comments
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Reorder ticket form fields Completed119 votes 102 comments
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Copy / Duplicate Help Centre articles Planned112 votes 108 comments
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Sub-section in Knowledge Base Completed101 votes 192 comments
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[COMPLETED] Allow control of the order of comments for end users Completed100 votes 134 comments
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Add Submit A Request for Agents Completed92 votes 111 comments
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Help Center Article Editor needs to support (easy) source code formatting83 votes 71 comments
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Pre-populate ticket submission form field via query string (Help Center) Completed76 votes 85 comments
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Follow article feature to notify users of article content updates75 votes 90 comments
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Help Center - improve 'was this article helpful' and allow user to leave reasons68 votes 66 comments
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[COMPLETED] Web Widget Customization Options Completed54 votes 105 comments
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Allow Redirect of Urls54 votes 28 comments
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Customize Help Center "Follow section" email notification50 votes 41 comments
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Manage tags/labels in Help Center articles47 votes 36 comments
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Ability to show On-hold Status on Customer Portal Planned47 votes 67 comments
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Drop Down Field: Searchable45 votes 20 comments
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Allow end-users to use Rich Text formatting (like articles) and paste images Completed41 votes 34 comments
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Improvements to Rapid Resolve38 votes 14 comments
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Share articles across multiple brand accounts Planned37 votes 38 comments
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Internal Comments on Guide Articles34 votes 26 comments
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Approve user sign-up to Help Center33 votes 31 comments
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Let agents view a list of drafts in Guide Completed28 votes 3 comments
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Help Center: Reusable content Planned26 votes 27 comments
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Reset the "Did you find this helpful?" rating for revised articles25 votes 48 comments
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Schedule articles to publish in Guide Completed21 votes 28 comments
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Slack integration with Guide20 votes 17 comments