Feedback on Guide – Zendesk help

Share feedback or ideas to improve the Zendesk Guide product, vote on ideas you like, and hear from other users.

What's New webinar - March 3, 2021 Pinned
- Dave Dyson
- Zendesk Community Team
- February 27, 2021 00:24
0 votes 0 comments
Product feedback guidelines & how to write a good feedback post Pinned
- Nicole S.
- Zendesk Community Team
- October 20, 2020 22:47
- Edited
2 votes 0 comments
Allow articles to be posted to multiple sections Planned
- Kyle McCann
- June 29, 2012 23:51
415 votes 396 comments
Enable custom ticket field columns to be added to the request table in Help Center my activities page
- Annastashia Cambridge
- May 31, 2014 03:26
161 votes 142 comments
CSS branding not applied to sign in page (Help Center)
- Ronny
- September 12, 2013 07:15
133 votes 141 comments
Reorder ticket form fields Completed
- Dirk Gollnow
- July 03, 2013 13:54
119 votes 102 comments
Copy / Duplicate Help Centre articles Planned
- Craig Clarke
- March 17, 2015 17:39
112 votes 108 comments
Sub-section in Knowledge Base Completed
- Pedro
- October 09, 2014 15:05
101 votes 192 comments
[COMPLETED] Allow control of the order of comments for end users Completed
- Rich Saleh
- July 01, 2011 20:42
100 votes 134 comments
Add Submit A Request for Agents Completed
- Carl McConnon
- June 05, 2014 16:40
92 votes 111 comments
Help Center Article Editor needs to support (easy) source code formatting
- Jordan Weaver
- January 20, 2014 19:36
83 votes 71 comments
Pre-populate ticket submission form field via query string (Help Center) Completed
- Tom
- September 19, 2013 15:08
76 votes 85 comments
Follow article feature to notify users of article content updates
- Anita Lee
- October 22, 2014 22:19
75 votes 90 comments
Help Center - improve 'was this article helpful' and allow user to leave reasons
- Joel Hellman
- January 31, 2017 23:57
- Edited
68 votes 66 comments
[COMPLETED] Web Widget Customization Options Completed
- APR-B
- March 26, 2015 12:13
- Edited
54 votes 105 comments
Allow Redirect of Urls
- Patrick Richards
- May 22, 2013 14:48
54 votes 28 comments
Customize Help Center "Follow section" email notification
- Joris Heuberger
- February 06, 2015 10:27
50 votes 41 comments
Manage tags/labels in Help Center articles
- Marybeth Sklar
- January 30, 2015 16:23
47 votes 36 comments
Ability to show On-hold Status on Customer Portal Planned
- Emily McDaniel
- February 24, 2014 15:20
47 votes 67 comments
Drop Down Field: Searchable
- Julian
- April 23, 2018 20:29
- Edited
45 votes 20 comments
Allow end-users to use Rich Text formatting (like articles) and paste images Completed
- Jake Edwards
- May 27, 2020 05:51
- Edited
41 votes 34 comments
Improvements to Rapid Resolve
- Terry Knox
- May 16, 2019 08:16
38 votes 14 comments
Share articles across multiple brand accounts Planned
- Joti
- March 18, 2015 17:19
37 votes 38 comments
Internal Comments on Guide Articles
- Dave Kaminsky
- June 08, 2017 23:38
34 votes 26 comments
Approve user sign-up to Help Center
- Jim Walker
- March 11, 2013 14:14
33 votes 31 comments
Let agents view a list of drafts in Guide Completed
- Dan Bowden
- February 22, 2018 19:20
- Edited
28 votes 3 comments
Help Center: Reusable content Planned
- Laura Rubin
- March 18, 2015 19:14
26 votes 27 comments
Reset the "Did you find this helpful?" rating for revised articles
- Meghan Doherty
- January 17, 2018 17:53
25 votes 48 comments
Schedule articles to publish in Guide Completed
- Elizabeth Toy
- January 19, 2017 22:29
21 votes 28 comments
Slack integration with Guide
- Maggie Atkinson
- June 21, 2018 12:19
20 votes 17 comments

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