Guide - Product Feedback & Discussion
New postShare feedback or ideas to improve the Zendesk Guide product, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Allow articles to be posted to multiple sections Planned363 votes 331 comments
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CSS branding not applied to sign in page (Help Center)122 votes 134 comments
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Sub-section in Knowledge Base Completed100 votes 192 comments
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Copy / Duplicate Help Centre articles Planned92 votes 84 comments
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Help Center Article Editor needs to support (easy) source code formatting68 votes 64 comments
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Add Submit A Request for Agents64 votes 75 comments
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Pre-populate ticket submission form field via query string (Help Center)60 votes 59 comments
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Help Center - improve 'was this article helpful' and allow user to leave reasons56 votes 49 comments
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'Related Articles' links and update56 votes 27 comments
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Follow article feature to notify users of article content updates46 votes 74 comments
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Allow Redirect of Urls45 votes 19 comments
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Introduce a new level of access - Moderator Planned43 votes 28 comments
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Customize Help Center "Follow section" email notification41 votes 35 comments
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Manage tags/labels in Help Center articles40 votes 24 comments
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Ability to show On-hold Status on Customer Portal37 votes 53 comments
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Share articles across multiple brand accounts34 votes 32 comments
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Shorten URLs28 votes 26 comments
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Approve user sign-up to Help Center27 votes 27 comments
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Improvements to Rapid Resolve26 votes 8 comments
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Filter out internal/agent views when reporting on Help Center article views26 votes 28 comments
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Notifications of user comments in help centre25 votes 26 comments
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Allow end-users to use Rich Text formatting (similar to articles) and paste images22 votes 19 comments
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Help Center: Reusable content Answered22 votes 22 comments
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Schedule articles to publish in Guide Completed21 votes 28 comments
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Archive & Delete Help Center Articles Completed20 votes 26 comments
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Expanding images in Zendesk help center articles20 votes 47 comments
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Help Center Formatting19 votes 47 comments
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Enriching the article editor19 votes 36 comments