Talk - Product Feedback
New postHave feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Pinned1 vote 0 comments
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Caller Unknown account issue0 votes 1 comment
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TALK mobile app please3 votes 1 comment
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Alphabetizing Greetings when creating routes1 vote 1 comment
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What IVR cannot do for you!0 votes 3 comments
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Talk call routing based on an ORG Field2 votes 0 comments
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Outside Business Hours Greeting2 votes 1 comment
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Zendesk Talk - Voice Interactive functionality needed0 votes 0 comments
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outgoing MMS from ZenDesk to US/Canadian numbers0 votes 0 comments
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Away status and reporting1 vote 0 comments
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Call Routing to Agents more than once12 votes 3 comments
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Average wait time message in multiple languages1 vote 0 comments
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Zendesk Talk - Skill Routing2 votes 0 comments
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Zendesk Talk - Inbound Only Phone Numbers1 vote 1 comment
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Zendesk Talk - Outbound Call Greeting1 vote 0 comments
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Historical Talk reporting0 votes 0 comments
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Override missed calls waiting in the queue1 vote 0 comments
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Zendesk Wait time not real time0 votes 0 comments
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IVR tracking1 vote 2 comments
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Use Phone Nick Names in display and reports3 votes 0 comments
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Default outbound call number for callback function2 votes 0 comments
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Zendesk Talk re-dial for all numbers that have been called on the ticket0 votes 0 comments
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Sort schedules in Talk > Numbers > Routing > Schedules drop-down list0 votes 0 comments
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Notifications about Talk account (or other) being suspended1 vote 0 comments
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Ability to better navigate a recording0 votes 0 comments
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Ability to move a call recording between tickets0 votes 0 comments
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CSAT For Talk1 vote 3 comments
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Blocking Numbers0 votes 1 comment
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Display whether Talk call was successful or not as internal note2 votes 1 comment
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Caller ID on outbound calls2 votes 3 comments