Feedback - Voice (Talk)
New postShare your feedback, ideas and experiences related to the use of Voice (Talk).
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Product feedback guidelines & how to write a good feedback post Pinned0 votes 0 comments
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Product Feedback + Feature Request Post Template Pinned0 votes 2 comments
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Product Feedback: Voicemail behavior Answered2 votes 2 comments
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Please add a send button to SMS Answered0 votes 2 comments
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Plans to be able to transfer to an agent that is already on a call? Answered0 votes 3 comments
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Generative AI EAP for Voice - Feedback + Request Answered1 vote 2 comments
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Zendesk talk partner edition Planned0 votes 2 comments
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Zendesk Talk New Feature Request Answered0 votes 2 comments
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Recording/ ticket opening for calls from Zendesk mobile app Answered0 votes 2 comments
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AI Voice Transcription: Multiple Summaries for one call Answered0 votes 2 comments
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Collapse Voice Generative AI EAP call transcription + summary Answered0 votes 1 comment
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Allow Talk IVRs to route to Skills rather than groups Answered2 votes 2 comments
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Resumo gerado pela IA não é assertivo quando cai na caixa postal Answered0 votes 4 comments
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Voice Generative AI EAP call transcription + summary combine into call details (or reduce size somehow) Answered2 votes 2 comments
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Voice Generative AI EAP call transcription + summary don't send email for followers Answered0 votes 1 comment
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Long blank after voicemail greeting Answered1 vote 4 comments
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Voice EAP call transcript duplication Answered0 votes 1 comment
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Talk AI Summarization issue Answered0 votes 2 comments
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Product Feedback: Agent wrap-up time Not planned2 votes 3 comments
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SIP trunk integration Answered0 votes 4 comments
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Use Korean phone numbers in Korea Answered1 vote 4 comments
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'Are You Sure' When Declining Call Answered1 vote 1 comment
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Zendesk Talk Live Dashboard Access restriction - default access for agent role Answered2 votes 2 comments
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Pick Calls out of the Talk Queue Answered2 votes 4 comments
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Blind Transfers for Zendesk Talk Answered1 vote 2 comments
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Product Feedback: Talk Overview reporting Answered2 votes 3 comments
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Wait time metric for return call from a voicemail Answered0 votes 3 comments
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Create the Ability to not pop open Talk Tickets Answered3 votes 4 comments
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Italy mobile number Answered0 votes 1 comment
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Omnichannel Routing - Differenciate Incoming calls from Completed calls Answered0 votes 1 comment