Feedback on Talk
New postHave feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.
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Small Talk Team - 30 Second Rule Update?1 vote 0 comments
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Ability to see option pressed on an IVR11 votes 6 comments
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Jabra compability7 votes 2 comments
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Data Dipping2 votes 1 comment
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Transfer Calls to Away agent23 votes 11 comments
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Talk Dashboard - Total calls in queue by IVR destination14 votes 11 comments
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Limiting Access to Recordings for Agents3 votes 2 comments
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Sort phone number list1 vote 2 comments
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Average wait time message using current queue activity?14 votes 16 comments
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Automatic log in / log out of Zendesk Talk1 vote 2 comments
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Add option to NOT create tickets from outbound Talk call Answered1 vote 5 comments
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Zendesk Talk: Allow Reporting on Agent Availability26 votes 21 comments
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Outgoing call history for unanswered calls Answered0 votes 4 comments
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Report on IVR Selection7 votes 7 comments
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Real-time Dashboard needs an overhaul1 vote 6 comments
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Auto Answer / Auto Accept Feature in ZD Talk5 votes 9 comments
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Zendesk Talk: Sort IVRs alphabetical3 votes 2 comments
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Customizable Outbound Caller ID7 votes 4 comments
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Customizable Call Statuses5 votes 2 comments
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Display caller's number when forwarding to agent's phone14 votes 15 comments
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Audio Playback Speed0 votes 1 comment
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail35 votes 20 comments
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Support Text Short codes3 votes 3 comments
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Talk Service Level as a Percentage Answered5 votes 16 comments
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Transfer to Offline Agent18 votes 9 comments
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IVR Welcome Message repeat option17 votes 14 comments
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Possibility of stopping a call recording Answered2 votes 14 comments
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Zendesk Talk - What position # am I in Queue?12 votes 10 comments