Feedback on Talk – Zendesk help

Have feedback or ideas to improve the Zendesk Talk product? Post them here, vote on ideas you like, and hear from other users.

Search by Voicemail Length
- Levi
- November 27, 2017 23:51
3 votes 7 comments
Reducing the time delay between decline/unanswered call and next available agent. Completed
- Tim Roberts
- October 12, 2017 12:48
14 votes 10 comments
limiting access to oubound Caller IDs
- Jonas /
- October 09, 2017 15:48
6 votes 5 comments
Add Zendesk Talk specific Admin Access Completed
- Reshma Patel
- September 15, 2017 14:40
13 votes 25 comments
Callback System Generated Messages Answered
- Tania
- September 01, 2017 00:11
2 votes 10 comments
Zendesk Talk Mobile App Planned
- Natalie Doran
- August 16, 2017 19:54
- Edited
38 votes 58 comments
Talk - agents remain available after missed call
- Erin Slovitt
- August 14, 2017 23:31
13 votes 17 comments
Filter out abandoned calls Answered
- Marylou Scott-Smith
- August 11, 2017 12:34
4 votes 7 comments
Tracking agent log activity in Talk
- Justin
- August 02, 2017 18:50
6 votes 6 comments
Blind Transfer
- Natalie
- July 30, 2017 19:33
10 votes 20 comments
Talk - Group Specific voicemail feature request
- J. B.
- July 08, 2017 09:01
- Edited
7 votes 9 comments
Callback function Zendesk Talk - support other languages than English Completed
- Majken Jouret
- July 06, 2017 11:07
- Edited
0 votes 4 comments
IVR - Routes need 'no keypress' option Answered
- Mark Alocilja
- June 03, 2017 21:30
- Edited
5 votes 4 comments
Callback feature - second number request to be modifiable Completed
- Elena Condoleo
- May 17, 2017 08:15
0 votes 2 comments
Allow managers to update Talk status while agent is on call Answered
- Stephen Belleau
- April 03, 2017 16:38
0 votes 1 comment
option for talk agents to set status Answered
- Sarah Smarter Applications
- March 13, 2017 10:22
7 votes 12 comments
Agent Talk status for reporting purposes
- Dionne Kelly
- March 08, 2017 19:36
26 votes 35 comments
Talk notifications Answered
- Jose Resendiz
- March 08, 2017 19:16
5 votes 9 comments
Auto Logout from Talk (Agent forgets to logoff at end of shift) Planned
- Mark Lee
- January 31, 2017 09:37
- Edited
33 votes 34 comments
Strip signature from proactive texts
- Larry Fleischer
- January 30, 2017 20:48
18 votes 20 comments
Routing Zendesk Talk calls to multiple agents at the same time
- Paul Shoobridge
- January 04, 2017 16:40
- Edited
125 votes 117 comments
Three-way conference option during a warm transfer Completed
- Jacob Hall
- September 29, 2016 11:23
2 votes 8 comments
Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice
- Warren
- August 19, 2016 14:52
10 votes 22 comments
Zendesk Voice Call Back Option - Please!! Completed
- Amanda Rojas
- January 29, 2016 18:59
3 votes 4 comments
Holiday Rule Voicemail Greetings for Zendesk Voice
- Dave Roff
- July 06, 2015 18:32
15 votes 9 comments
Tickets for abandoned calls Completed
- Dan Matthews
- April 09, 2015 14:43
3 votes 15 comments
[COMPLETED] Disabling Voicemail Outside of Business Hours Completed
- Ingmar Zahorsky
- June 08, 2013 05:00
20 votes 13 comments
Zendesk Voice: New call notification through speakers, call through headset Planned
- Donny Wyatt
- April 20, 2012 19:53
52 votes 68 comments
Allow use of existing Twilio numbers for ZenDesk voice Completed
- Jeffrey Tarnoff
- February 20, 2012 23:17
6 votes 7 comments
[COMPLETED] Allow multiple phone numbers Completed
- Chris Young
- October 27, 2011 19:29
25 votes 14 comments

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