Support - Business Rules - Triggers, Macros, & Automations

Ask questions about automations, troubleshoot triggers, and help other users manage their macros.

Support Trigger recipe megathread! Help putting together and troubleshooting Support triggers - post your questions here! Pinned Completed
- Nicole - Community Manager
- July 12, 2019 19:42
- Edited
8 votes 8 comments
Community tips using triggers Pinned
- Jennifer Rowe
- May 20, 2019 21:08
- Edited
7 votes 6 comments
Why didn't this trigger work? Answered
- Vanessa Tsang
- September 18, 2019 20:08
0 votes 5 comments
Apply macro using text or keyboard shortcut
- Mark Ellers
- September 16, 2019 18:25
0 votes 1 comment
How to prevent an agent from assigning a ticket assigned to another agent ?
- Frédéric Rouxel
- September 13, 2019 15:30
0 votes 5 comments
Mehrere Organisationen in einer Domäne
- bohn
- September 12, 2019 07:20
0 votes 0 comments
Kundennummer
- bohn
- September 12, 2019 07:19
0 votes 0 comments
Which agent clicked Submit on an Open ticket - without adding Comment Answered
- Janet Del Aguila
- September 10, 2019 17:24
0 votes 1 comment
Ticket field, view and trigger problems.. Answered
- Sandie
- September 06, 2019 08:07
0 votes 3 comments
Adding comments from triggers
- Mark Moran
- September 06, 2019 05:46
0 votes 2 comments
SLA due date based on the custom due date field for problem ticket
- Adarsh Shet
- August 30, 2019 06:41
0 votes 5 comments
CC outside client Answered
- Lance H. Harlan
- August 29, 2019 19:31
0 votes 1 comment
Have only internal comments for a ticket Answered
- Guy Raphael
- August 28, 2019 10:59
0 votes 5 comments
Trigger TEXT Color Answered
- Lance H. Harlan
- August 23, 2019 13:44
0 votes 5 comments
Pending to open Answered
- Juan Manuel Cruz Galan
- August 22, 2019 20:39
0 votes 2 comments
How to trigger a custom action on events? Answered
- Rosanna Lattarulo
- August 22, 2019 12:55
0 votes 1 comment
SLA not triggered when ticket is back to open by automation
- Anna .G
- August 22, 2019 10:45
0 votes 1 comment
Import Ticket Form data in Macro Comment Description Answered
- Ritz Kukreja
- August 21, 2019 02:15
- Edited
0 votes 1 comment
Pending Status Workflow Answered
- Tim Hidalgo
- August 16, 2019 13:41
0 votes 1 comment
Run Trigger when Specified User Updates Ticket
- Jeff Callahan
- August 10, 2019 20:06
0 votes 1 comment
Business Rules to Prevent Human Error
- Eric Choi
- August 09, 2019 21:55
0 votes 1 comment
how to set notification emails about new ticket
- Olga Bogaczynska
- August 06, 2019 13:19
0 votes 3 comments
Trigger doesn't send mail Answered
- Sergio Anarte
- August 06, 2019 09:41
0 votes 2 comments
Mass replies to similar tickets Answered
- Daria Larina
- August 01, 2019 16:08
0 votes 1 comment
"Error saving user: Multiple organizations were provided. Only one or none is accepted."
- Aaron
- July 30, 2019 19:21
0 votes 10 comments
Zendesk Support - Tags and Weight with tickets
- Frédéric Rouxel
- July 25, 2019 12:15
- Edited
0 votes 3 comments
Set task ticket due date via macro. Answered
- Chris Lowe
- July 17, 2019 05:05
1 vote 2 comments
Custom Field values prefix unknown in email
- Jack Yumulu
- July 16, 2019 11:17
0 votes 5 comments
Emailing Groups
- Kevin
- July 11, 2019 20:41
0 votes 3 comments
Back end does not reflect Team Member's name
- Nigel Mullen
- July 03, 2019 04:55
- Edited
0 votes 1 comment

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