Explore - Best Practices, Workflows, & Tips
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Guidelines for writing community tips Pinned1 vote 0 comments
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Creating dashboards for the current user in Explore0 votes 0 comments
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Sub category reporting in Explore2 votes 2 comments
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How to transpose data in Tables1 vote 2 comments
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Report for tickets with SLA breaches and date/time of breach Answered0 votes 2 comments
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How can I create metrics for the last 7 days Answered0 votes 1 comment
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Next SLA Breach Query0 votes 2 comments
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SLA fault resolution - using custom fields0 votes 2 comments
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Number of open tickets per agent or department at the end of each month0 votes 2 comments
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Hours and Business Hours0 votes 1 comment
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Last update ticket assignee Answered0 votes 1 comment
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Anyone know how to report on time spent within a group?1 vote 1 comment
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Explore - Reporting CSAT by Date Survey Taken0 votes 5 comments
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How can I report on Comment Content (public or private) in Explore?0 votes 1 comment
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Report for replies sent by agent by hour (either for a day or average for a period) Answered0 votes 3 comments
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Agent replies per week Answered0 votes 1 comment
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Unsolved Ticket Aging Reporting0 votes 3 comments
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Explore and Nice Columns Answered0 votes 4 comments
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Calculate Last Group Assignment to Resolution Time0 votes 0 comments
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Forecasting tickets created in months to come Answered0 votes 1 comment
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Are Open vs. Were Open0 votes 2 comments
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Suggestions needed for company reporting0 votes 1 comment
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Sorting by month and year3 votes 2 comments