Zendesk Chat EAP - Redesigned Agent Experience
New postEAP community topic for the redesigned agent interface. Learn about the EAP and provide feedback here.
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Getting Started : Opt into the new experience Pinned0 votes 2 comments
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Updates to Redesigned Agent Experience Pinned0 votes 0 comments
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How can I fill the prechat form message text using Chat SDK 2 for iOS?0 votes 0 comments
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Chat EAP and separation between departments0 votes 1 comment
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Hide some fields from the widget1 vote 3 comments
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Time Stamps0 votes 0 comments
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Timeline for Chat Redesign Release?0 votes 4 comments
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Looking web design0 votes 1 comment
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Zen chat Answered0 votes 1 comment
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how we can improve the dropped chat issue0 votes 2 comments
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bug, flickering window0 votes 1 comment
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Chat to be a customer support chat (as a webpage) Answered0 votes 1 comment
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End user showing as typing when they left the chat? Answered0 votes 4 comments
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Operating Hours is displaying with Checkbox on or off0 votes 0 comments
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Hide chat window. Answered0 votes 2 comments
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Transferred chats can't be accepted Answered0 votes 1 comment
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Difficulty enabling/disabling Chat via Widget Answered0 votes 5 comments
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Change in color for selected template. Answered0 votes 3 comments
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Allow the Admin to change status of the agents Answered0 votes 2 comments
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Pre-Chat Form Button failed Answered0 votes 3 comments