Feedback on Chat – Zendesk help

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Preview text as customer is typing Answered
- Andy
- May 19, 2015 19:51
43 votes 41 comments
Ability for admins to logout agents Answered
- Katrin Geske
- March 01, 2017 12:57
42 votes 58 comments
Custom prechat field Answered
- Mikkel Skovgaard Sørensen
- September 02, 2015 08:10
24 votes 22 comments
Set Department after chat started Answered
- Rene de Haas
- September 17, 2015 12:29
21 votes 23 comments
Proactive Greeting with Pre Chat Form Answered
- Altea Chua
- October 04, 2016 19:28
15 votes 14 comments
Disable offline messages for everyone Answered
- Aswin Kannan
- August 02, 2017 10:42
13 votes 21 comments
Request to Change Dropped Chats Logic Answered
- Lila Kingsley
- December 03, 2018 18:56
12 votes 4 comments
Multilanguage for triggers Answered
- Thomas D'Hoe
- Community Moderator
- February 15, 2018 07:41
10 votes 10 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
10 votes 11 comments
Integrate with Apple's Business Chat Answered
- Andrew Ford
- June 12, 2017 18:02
9 votes 24 comments
Ticket Creation for Missed Chats Answered
- Aswin Kannan
- April 14, 2018 20:37
8 votes 7 comments
Create new ticket for each chat session Answered
- Evan Aldrich
- May 11, 2016 16:54
8 votes 12 comments
mobile chat SDK rating Answered
- Jacky
- June 18, 2018 04:39
7 votes 3 comments
ROUTING ISSUES - NO EQUITABLE DISTRIBUTION Answered
- Client Support Specialist
- September 26, 2017 16:09
7 votes 5 comments
Administrator control with no chat license Answered
- Greg
- July 05, 2017 09:20
7 votes 9 comments
trigger reporting Answered
- Bill A
- October 11, 2016 20:56
7 votes 14 comments
Chat Triggers Localization Answered
- Amr Shawqy
- April 06, 2018 13:00
6 votes 2 comments
FORCE Chat to END Answered
- Matt Quelch
- June 21, 2016 10:36
6 votes 19 comments
Notify Agents and Manager if a Chat is Offered but not Served (Missed/Avoided chat) Answered
- Heather Rommel
- Community Moderator
- October 12, 2018 13:57
5 votes 4 comments
Serve chat to same agent for continuing chat session Answered
- Andrew
- December 20, 2017 19:03
5 votes 4 comments
A way to unmerge tickets Answered
- Brianna Klus-Osban
- September 02, 2017 03:34
5 votes 5 comments
Sandbox environment Answered
- Eldien Hasmanto
- May 29, 2017 04:19
5 votes 6 comments
FEATURE REQUEST : ability to turn on/off Queue Position Answered
- Jon Barnes
- August 29, 2019 13:17
4 votes 7 comments
New Suspended Tickets Workflow Answered
- Barry Kavanagh
- October 17, 2018 09:19
4 votes 3 comments
Banning visitors post chat Answered
- Lance Le Roux
- August 06, 2018 04:47
4 votes 5 comments
End-users can submit comments without a rating Answered
- Chris Fadell
- April 27, 2018 13:46
4 votes 1 comment
Introduce a customisable After Call Work Status Answered
- Anita Nayob
- February 17, 2018 19:02
4 votes 6 comments
Chat - Tracking transfers Answered
- Chris Nicholson-Doyle
- October 02, 2017 23:12
4 votes 3 comments
Offline Message Report server time GMT+0 Answered
- Lee Alderman
- July 23, 2017 15:20
4 votes 5 comments
Analytics Enhancements - Agent Status + Agent Missed Chats Answered
- Zac
- June 29, 2017 17:07
4 votes 4 comments

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