Feedback on Chat – Zendesk help

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Ability for admins to logout agents Answered
- Katrin Geske
- March 01, 2017 12:57
42 votes 58 comments
Preview text as customer is typing Answered
- Andy
- May 19, 2015 19:51
41 votes 39 comments
Feature Request: Give Admins Ability to Change Agent Status Answered
- Casey Woods
- February 11, 2016 01:59
28 votes 29 comments
Custom prechat field Answered
- Mikkel Skovgaard Sørensen
- September 02, 2015 08:10
23 votes 21 comments
Set Department after chat started Answered
- Rene de Haas
- September 17, 2015 12:29
19 votes 22 comments
Disable offline messages for everyone Answered
- Aswin Kannan
- August 02, 2017 10:42
13 votes 21 comments
Proactive Greeting with Pre Chat Form Answered
- Altea Chua
- October 04, 2016 19:28
13 votes 13 comments
Zopim NEEDS an ADMIN user account Answered
- Stephen Smiroldo
- March 08, 2016 20:45
12 votes 8 comments
Request to Change Dropped Chats Logic Answered
- Lila Kingsley
- December 03, 2018 18:56
10 votes 4 comments
Multilanguage for triggers Answered
- Thomas D'Hoe
- Community Moderator
- February 15, 2018 07:41
10 votes 10 comments
Add Options in triggers as in shortcuts. Answered
- Suporte 04
- February 03, 2017 10:57
10 votes 16 comments
Integrate with Apple's Business Chat Answered
- Andrew Ford
- June 12, 2017 18:02
9 votes 24 comments
Ticket Creation for Missed Chats Answered
- Aswin Kannan
- April 14, 2018 20:37
8 votes 7 comments
Chat Priority Answered
- Liat Shefer
- February 16, 2017 09:08
8 votes 11 comments
Create new ticket for each chat session Answered
- Evan Aldrich
- May 11, 2016 16:54
8 votes 12 comments
mobile chat SDK rating Answered
- Jacky
- June 18, 2018 04:39
7 votes 3 comments
ROUTING ISSUES - NO EQUITABLE DISTRIBUTION Answered
- Client Support Specialist
- September 26, 2017 16:09
7 votes 5 comments
Administrator control with no chat license Answered
- Greg
- July 05, 2017 09:20
7 votes 9 comments
trigger reporting Answered
- Bill A
- October 11, 2016 20:56
7 votes 14 comments
Analytics on Automated Messages / Triggers Answered
- Tyson Kirksey
- September 15, 2016 16:08
7 votes 12 comments
Chat Triggers Localization Answered
- Amr Shawqy
- April 06, 2018 13:00
6 votes 2 comments
FORCE Chat to END Answered
- Matt Quelch
- June 21, 2016 10:36
6 votes 19 comments
Zapier Integration Answered
- Jason Hull
- February 03, 2016 20:07
6 votes 13 comments
Notify Agents and Manager if a Chat is Offered but not Served (Missed/Avoided chat) Answered
- Heather Rommel
- Community Moderator
- October 12, 2018 13:57
5 votes 4 comments
Serve chat to same agent for continuing chat session Answered
- Andrew
- December 20, 2017 19:03
5 votes 4 comments
A way to unmerge tickets Answered
- Brianna Klus-Osban
- September 02, 2017 03:34
5 votes 5 comments
Sandbox environment Answered
- Eldien Hasmanto
- May 29, 2017 04:19
5 votes 6 comments
Agent name for banning visitors Answered
- Aditya Shah
- October 18, 2016 08:00
5 votes 10 comments
Group chat for all agents? Answered
- david silva
- May 25, 2016 23:09
5 votes 2 comments
FEATURE REQUEST : ability to turn on/off Queue Position Answered
- Jon Barnes
- August 29, 2019 13:17
4 votes 7 comments

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