Feedback on Chat
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Ability for admins to logout agents Answered42 votes 58 comments
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Preview text as customer is typing Answered41 votes 39 comments
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Feature Request: Give Admins Ability to Change Agent Status Answered28 votes 29 comments
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Custom prechat field Answered23 votes 21 comments
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Set Department after chat started Answered19 votes 22 comments
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Disable offline messages for everyone Answered13 votes 21 comments
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Proactive Greeting with Pre Chat Form Answered13 votes 13 comments
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Zopim NEEDS an ADMIN user account Answered12 votes 8 comments
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Request to Change Dropped Chats Logic Answered10 votes 4 comments
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Multilanguage for triggers Answered10 votes 10 comments
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Add Options in triggers as in shortcuts. Answered10 votes 16 comments
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Integrate with Apple's Business Chat Answered9 votes 24 comments
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Ticket Creation for Missed Chats Answered8 votes 7 comments
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Chat Priority Answered8 votes 11 comments
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Create new ticket for each chat session Answered8 votes 12 comments
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mobile chat SDK rating Answered7 votes 3 comments
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ROUTING ISSUES - NO EQUITABLE DISTRIBUTION Answered7 votes 5 comments
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Administrator control with no chat license Answered7 votes 9 comments
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trigger reporting Answered7 votes 14 comments
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Analytics on Automated Messages / Triggers Answered7 votes 12 comments
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Chat Triggers Localization Answered6 votes 2 comments
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FORCE Chat to END Answered6 votes 19 comments
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Zapier Integration Answered6 votes 13 comments
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Notify Agents and Manager if a Chat is Offered but not Served (Missed/Avoided chat) Answered5 votes 4 comments
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Serve chat to same agent for continuing chat session Answered5 votes 4 comments
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A way to unmerge tickets Answered5 votes 5 comments
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Sandbox environment Answered5 votes 6 comments
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Agent name for banning visitors Answered5 votes 10 comments
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Group chat for all agents? Answered5 votes 2 comments
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FEATURE REQUEST : ability to turn on/off Queue Position Answered4 votes 7 comments