Feedback on Chat – Zendesk help

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Increasing Zendesk Talk's Maximum Queue Wait Time Completed
- Jeff James
- November 02, 2016 20:52
7 votes 27 comments
Chat Waiting Time - Queue for customers Completed
- Mateus Lima
- October 18, 2016 20:17
14 votes 23 comments
Chat transcript automatically sent for customer Completed
- Lucas O.
- May 08, 2017 14:52
0 votes 11 comments
zopim is blocked by ublock origin, ublock is used by millions of people Completed
- Chris
- October 11, 2016 09:42
0 votes 11 comments
[COMPLETED] Offline chat tagging - feature request / (bug report?) Completed
- Girts Palejs
- November 20, 2015 11:57
1 vote 7 comments
Hide user message input field at the input Japanese message(iOS) Completed
- Fourfusion
- October 23, 2017 00:33
0 votes 5 comments
Add tags after chat ends Completed
- Joe Patti
- July 06, 2017 16:43
3 votes 5 comments
Personal Zendesk Chat Shortcuts Completed
- Emmanuel Buttigieg
- February 13, 2017 15:18
1 vote 5 comments
Chat Monitoring - Agent Status Reporting Completed
- Chris Nicholson-Doyle
- September 17, 2017 23:53
-1 votes 4 comments
No way to change assignee on a support ticket via chat Completed
- Amanda
- May 16, 2017 21:44
0 votes 4 comments
Disable sound when closing the chat Completed
- Frank
- June 25, 2018 14:02
1 vote 3 comments
Shortcuts in Zendesk Chat Completed
- J Sizonova
- May 03, 2018 12:48
0 votes 3 comments
Change the text for chat ratings Completed
- Justin Graves
- March 21, 2018 19:35
1 vote 3 comments
Clickable links in visitor's chat window Completed
- Oliver Leung
- November 22, 2017 01:11
1 vote 3 comments
Track and display Agents in Status Available and Unavailable, Invisible Completed
- Alisa Shakhurina
- August 29, 2017 13:50
0 votes 3 comments
Lock Down Ban Visitors Completed
- Christina Fountain
- April 08, 2016 20:26
1 vote 3 comments
[COMPLETED] Add feature to automatically serve chats Completed
- Marvin Cabreros
- October 05, 2015 14:43
2 votes 3 comments
Ability for social DM's (FM/Twitter) to come through as chats Completed
- Meg Palazzolo
- November 20, 2020 23:51
1 vote 2 comments
Zendesk Chat API JSON Completed
- David Kwak
- June 26, 2018 18:33
2 votes 2 comments
Separate shortcuts for departments Completed
- Carlene Palm
- December 11, 2017 22:06
0 votes 2 comments
Suggestion for new trigger condition (checks if a visitor has started typing) Completed
- Julian
- November 14, 2017 21:30
0 votes 2 comments
Chat shortcuts Completed
- Hanna Spivack
- October 03, 2017 06:57
6 votes 2 comments
Can I redesign the chat box? Completed
- Camille
- July 10, 2017 00:48
0 votes 2 comments
Ban Feature with restriction to Agents Completed
- Christine
- June 28, 2017 02:40
0 votes 2 comments
Modify the text within one of the chat window boxes Completed
- Debbie
- June 12, 2017 18:29
0 votes 2 comments
new feature Completed
- Lanie
- May 31, 2017 10:46
0 votes 2 comments
Shopify integration in Zendesk Chat Completed
- Bastiaan
- May 25, 2017 10:01
0 votes 2 comments
Increase Live Chat Attachment Size Completed
- Alexandra Runyan
- May 15, 2017 18:41
0 votes 2 comments
[COMPLETED] Add Today's performance in the real time monitor for larger operations Completed
- EtechAces
- September 28, 2015 13:47
1 vote 2 comments
Sound notifications on open chats have been removed Completed
- CC Lamby
- May 01, 2019 12:58
1 vote 1 comment

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