Feedback on Chat – Zendesk help

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Ability for social DM's (FM/Twitter) to come through as chats Completed
- Meg Palazzolo
- November 20, 2020 23:51
0 votes 2 comments
Chat transcript automatically sent for customer Completed
- Lucas O.
- May 08, 2017 14:52
0 votes 7 comments
zopim is blocked by ublock origin, ublock is used by millions of people Completed
- Chris
- October 11, 2016 09:42
0 votes 11 comments
Lock Down Ban Visitors Completed
- Christina Fountain
- April 08, 2016 20:26
1 vote 3 comments
Other agents Completed
- Joanna Tan
- August 03, 2017 01:43
0 votes 1 comment
[COMPLETED] Offline chat tagging - feature request / (bug report?) Completed
- Girts Palejs
- November 20, 2015 11:57
1 vote 7 comments
[COMPLETED] Add feature to automatically serve chats Completed
- Marvin Cabreros
- October 05, 2015 14:43
2 votes 3 comments
[COMPLETED] Add Today's performance in the real time monitor for larger operations Completed
- EtechAces
- September 28, 2015 13:47
1 vote 2 comments
Integrate LINE@ on Zendesk Support Completed
- Yuwen Chang
- March 22, 2018 01:57
0 votes 4 comments
Increasing Zendesk Talk's Maximum Queue Wait Time Completed
- Jeff James
- November 02, 2016 20:52
7 votes 27 comments
Chat Waiting Time - Queue for customers Completed
- Mateus Lima
- October 18, 2016 20:17
12 votes 23 comments
Sound notifications on open chats have been removed Completed
- CC Lamby
- May 01, 2019 12:58
1 vote 1 comment
Chat ID in Zendesk Support ticket internal note Completed
- Maria
- November 28, 2018 10:24
0 votes 1 comment
Personal Zendesk Chat Shortcuts Completed
- Emmanuel Buttigieg
- February 13, 2017 15:18
1 vote 5 comments
Separate shortcuts for departments Completed
- Carlene Palm
- December 11, 2017 22:06
0 votes 2 comments
Bulk export of chat exports only current screen. It doesn't export everything. Completed
- Axelisys
- August 16, 2018 09:46
0 votes 1 comment
Zendesk Chat API JSON Completed
- David Kwak
- June 26, 2018 18:33
2 votes 2 comments
Disable sound when closing the chat Completed
- Frank
- June 25, 2018 14:02
1 vote 3 comments
Shortcuts in Zendesk Chat Completed
- J Sizonova
- May 03, 2018 12:48
0 votes 3 comments
Change the text for chat ratings Completed
- Justin Graves
- March 21, 2018 19:35
1 vote 3 comments
Share Zip/Rar files via Zopim chat Completed
- Darko Nerandzic
- January 17, 2018 11:29
0 votes 1 comment
Option to Disable Agents from Joining Chat which is being served Completed
- Zain Zohaib
- December 12, 2017 10:24
0 votes 1 comment
Clickable links in visitor's chat window Completed
- Oliver Leung
- November 22, 2017 01:11
1 vote 3 comments
Suggestion for new trigger condition (checks if a visitor has started typing) Completed
- Julian
- November 14, 2017 21:30
0 votes 2 comments
Agent log in/out report including status Completed
- Jonathan Vorasane
- October 26, 2017 00:23
0 votes 3 comments
Hide user message input field at the input Japanese message(iOS) Completed
- 阿部哲大
- October 23, 2017 00:33
0 votes 5 comments
Chat shortcuts Completed
- Hanna Spivack
- October 03, 2017 06:57
6 votes 2 comments
Chat Monitoring - Agent Status Reporting Completed
- Chris Nicholson-Doyle
- September 17, 2017 23:53
-1 votes 4 comments
Track and display Agents in Status Available and Unavailable, Invisible Completed
- Alisa Shakhurina
- August 29, 2017 13:50
0 votes 3 comments
Lock Down Shortcuts Completed
- Christina Fountain
- April 08, 2016 20:24
0 votes 1 comment

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