Chat and Message - Product Feedback & Discussion
New postShare feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.
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Product Feedback Guidelines & how to write an effective feedback post Pinned0 votes 0 comments
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Zendesk Chat transfer0 votes 1 comment
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Add missing endpoint to update Zendesk Chat Apps (like Support apps)1 vote 0 comments
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ZenDesk Chat Status in ZenDesk Support1 vote 5 comments
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Chat API. Visitor Offline Message Page-URL1 vote 2 comments
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Custom Notification Sounds Answered0 votes 3 comments
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Localize / Customize Chat Department Name Answered1 vote 2 comments
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Visitor Comment or feeback related0 votes 1 comment
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Widget - Reporting Answered0 votes 2 comments
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Software Management not showing older Installed patches0 votes 0 comments
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Action dropdown - Separate buttons will save tap0 votes 0 comments
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Visitor ID logic wrong Answered0 votes 5 comments
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Visitor Tag Should be Coloured like red text Answered1 vote 2 comments
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Moniter tab is showing real time or current time0 votes 0 comments
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Idle Timeout in Chat - allow an agent to stay 'Online' in more cases0 votes 4 comments
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Identify last pending visitor if left off and come again , from big list2 votes 6 comments
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Change the rating position in chat web widget Answered0 votes 3 comments
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2FA (2 Factor Authentication) for chat1 vote 4 comments
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Open Multiple Chats at once Answered0 votes 1 comment
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Eliminate and clean up the unused and outdated Chat shortcuts0 votes 0 comments
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Leave site? Changes that you made may not be saved. 👎1 vote 0 comments
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Wrong time in email chat transcript1 vote 0 comments
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Send "come back later" message if agent unavailable1 vote 3 comments
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Redirecting customers to Guide from form fields Answered0 votes 1 comment
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No Way to Toggle Chat/Talk access through API1 vote 5 comments
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Need Web Widget Setting for having Help Center search ON/OFF with Chat0 votes 0 comments
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Feature Request: @mentions and slack integration0 votes 0 comments
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Live chat user experience changed without notice Answered0 votes 3 comments
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Zendesk chat & Ticket, pass custom values to the created ticket. Answered0 votes 3 comments