Chat and Message - Product Feedback & Discussion

Share feedback or ideas to improve the Zendesk Chat or Message products, vote on ideas you like, and hear from other users.

Ask you pressing Chat question at our "All Things Chat AMA" this Wednesday at 7am PDT! Pinned
- Devan - Community Manager
- September 23, 2019 16:08
0 votes 0 comments
Product Feedback Guidelines & how to write an effective feedback post Pinned
- Nicole - Community Manager
- June 21, 2019 22:08
- Edited
0 votes 0 comments
Identify last pending visitor if left off and come again , from big list
- JISL
- October 18, 2019 10:50
1 vote 1 comment
Change the rating position in chat web widget Answered
- Melissa
- October 16, 2019 08:30
0 votes 3 comments
2FA (2 Factor Authentication) for chat
- Andy Speed
- October 15, 2019 09:23
1 vote 4 comments
Open Multiple Chats at once Answered
- Thomas Ettorre
- October 14, 2019 12:09
- Edited
0 votes 1 comment
Eliminate and clean up the unused and outdated Chat shortcuts
- Niss
- October 14, 2019 12:26
- Edited
0 votes 0 comments
Leave site? Changes that you made may not be saved. 👎
- Ian Weatherhogg
- October 11, 2019 07:00
0 votes 0 comments
Wrong time in email chat transcript
- JISL
- October 11, 2019 05:39
1 vote 0 comments
Send "come back later" message if agent unavailable
- JISL
- October 10, 2019 11:30
1 vote 3 comments
Redirecting customers to Guide from form fields Answered
- Osvaldo Rivero
- October 09, 2019 07:55
0 votes 1 comment
No Way to Toggle Chat/Talk access through API
- Gary
- October 07, 2019 21:48
1 vote 5 comments
Need Web Widget Setting for having Help Center search ON/OFF with Chat
- Noel Eberline
- October 03, 2019 18:56
0 votes 0 comments
Feature Request: @mentions and slack integration
- James Lewis
- October 02, 2019 18:14
0 votes 0 comments
Live chat user experience changed without notice Answered
- Nitin
- September 30, 2019 03:41
0 votes 3 comments
How do we have link functionality in our auto-respond messages via Mobile SDK?
- Joseph Attanasio
- September 26, 2019 15:42
0 votes 0 comments
Zendesk chat & Ticket, pass custom values to the created ticket. Answered
- Ashwini
- September 26, 2019 06:34
0 votes 3 comments
Zendesk chat & Ticket, pass custom values to the created ticket.
- Ashwini
- September 26, 2019 06:27
0 votes 0 comments
Suggested Reply bubbles are out of proportion (TOO BIG)
- Tamer wahab
- September 25, 2019 19:07
1 vote 2 comments
Seeking statistics for agent with essential plan
- Pierre Dahl
- September 25, 2019 06:44
- Edited
0 votes 0 comments
Visitor Numbers Stats - ZD Explore
- Neil Whelan
- September 13, 2019 09:11
0 votes 0 comments
chat header goes beneath status bar Answered
- ali ajam
- September 11, 2019 23:53
- Edited
0 votes 1 comment
Chat SDK iOS - compiler warnings
- Sebastian Roth
- September 09, 2019 08:30
0 votes 0 comments
Determine Online Agents and Live Chat Availability by Department
- Pamela Huber
- September 06, 2019 15:58
- Edited
0 votes 2 comments
Add more messengers like Telegram, WhatsApp, Skype, WeChet and integrate with ZDChat
- Sergey
- September 06, 2019 12:30
1 vote 0 comments
Chat skills Routing - have option to not move chats to other departments
- Cameron Greenfield
- September 05, 2019 17:24
0 votes 0 comments
Chat language trigger
- Mariusz Winiarczyk
- August 30, 2019 07:46
- Edited
0 votes 0 comments
FEATURE REQUEST : ability to turn on/off Queue Position Answered
- Jon Barnes
- August 29, 2019 13:17
2 votes 1 comment
Chat - Sounds Notification Answered
- Krzysztof Klimek
- August 25, 2019 08:05
0 votes 1 comment
Add send box button in chat widget Answered
- Melissa
- August 15, 2019 08:39
1 vote 1 comment

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