Explore Q&A
New postAsk Explore Support product-related questions or share your expertise by answering questions.
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What does YOUR support dashboard in Explore look like? Pinned4 votes 14 comments
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Free Explore Training Resources! Pinned Featured1 vote 1 comment
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Zendesk Community Guidelines Pinned0 votes 0 comments
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Explore Metric - Tickets Solved in Under 24 Business Hours0 votes 0 comments
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Time filter0 votes 5 comments
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Calculation with multiple results - Show First Result Only0 votes 2 comments
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Ability to see when metric is created or last updated? Answered1 vote 1 comment
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Some tickets not showing up in Explore drill through0 votes 0 comments
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Number of tickets last month against the average monthly volume Answered0 votes 2 comments
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Requester wait time0 votes 1 comment
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How to Count Inbound and Outbound Email Interactions0 votes 1 comment
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Move chart widget from one tab to another in same dashboard0 votes 1 comment
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Calculating bonus per solved tickets0 votes 2 comments
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Customer Satisfaction CSAT Report in Explore0 votes 1 comment
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Understanding Differing Ticket Counts between Datasets0 votes 2 comments
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Total days since a ticket has been update0 votes 5 comments
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Count of Ticket Field change in Exlpore Answered0 votes 3 comments
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Calculating time between status updates Answered0 votes 2 comments
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Using date range calculated metric in a standard calculated metric0 votes 2 comments
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Data alteration when scheduled Explore dashboard is sent1 vote 0 comments
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Resolution time by priority0 votes 1 comment
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setup First Reply Time By Event(hr)[ Avg] on Explore report0 votes 1 comment
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Explore query threshold - 50,000 tickets is not enough0 votes 2 comments
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Dynamic widget sizes in dashboards0 votes 0 comments
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Hide top and right menu bars when viewing a dashboard0 votes 0 comments
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Query for tickets not update during the last 3 business days0 votes 2 comments
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Reopens and Assigned Agents Answered0 votes 1 comment