Explore Q&A – Zendesk help

Ask Explore Support product-related questions or share your expertise by answering questions.

Zendesk Q&A on Explore Insights Migration and Set Up Pinned Featured
- Devan - Community Manager
- Zendesk Community Team
- January 25, 2021 17:00
0 votes 0 comments
What does YOUR support dashboard in Explore look like? Pinned
- Matt
- April 28, 2020 14:21
- Edited
4 votes 17 comments
Free Explore Training Resources! Pinned Featured
- Brett Bowser
- Zendesk Community Team
- November 30, 2020 18:04
1 vote 1 comment
Zendesk Community Guidelines Pinned
- Nicole S.
- Zendesk Community Team
- November 09, 2018 17:38
0 votes 0 comments
How to report the ticket deflections using Rapid Resolve?
- Mary Paez
- April 15, 2021 14:58
0 votes 0 comments
SLA achievements report
- Tara Beaujean
- April 15, 2021 14:57
0 votes 0 comments
Explore: how many tickets are being solved by our first line support group?
- Bart Brosens
- April 15, 2021 09:32
0 votes 0 comments
Template Visualization Types for Queries
- Spencer Hutton
- April 14, 2021 16:03
1 vote 2 comments
Total Time Spent calculates differently in Explore - why?
- Lucy Child
- April 14, 2021 15:41
- Edited
0 votes 3 comments
Satisfaction rating based on number of agent interactions
- Dawn Anderson
- April 13, 2021 13:57
0 votes 0 comments
Explore: Time to Resolution (Support data) for Linked article tickets (Guide data)
- Sarah
- April 15, 2021 19:18
- Edited
0 votes 0 comments
Can I use a formula in an Explore dashboard text field?
- Lou
- April 08, 2021 20:59
0 votes 1 comment
Zendesk Explore EVENTS by a time frame
- Ron Stuckey
- April 08, 2021 20:58
0 votes 2 comments
Explore - Custom Text Field returning NULL in Standard Calculated Attribute
- Gary R
- April 07, 2021 17:49
- Edited
0 votes 2 comments
Explore - How to exclude lunch break time from reporting i.e. 12:30pm-1:pm?
- Tobias Hermanns
- April 07, 2021 20:10
- Edited
0 votes 0 comments
Live data filtering
- Tom Skjönsberg
- April 07, 2021 08:09
0 votes 0 comments
Report on Phone tickets created by Agent but not necessarily worked on it
- Prerana Jawalkar
- April 07, 2021 02:38
0 votes 0 comments
Tickets solved per agent vs agent group? Answered
- Jade
- March 31, 2021 22:22
1 vote 1 comment
Team Publishing data set: Calculated Metric for Verified Articles
- Ryan Boyer
- March 31, 2021 19:39
0 votes 0 comments
Reporting: Solved tickets per month / Last month
- Nadeem Taj
- March 31, 2021 16:32
0 votes 1 comment
Explore - Reporting on CSAT on Date Satisfaction Rating was Submitted
- Daniel Keith
- March 31, 2021 00:04
0 votes 1 comment
Report on tickets with two specific tags Answered
- Galina Skovorodnikova
- March 26, 2021 21:12
1 vote 2 comments
Running/rolling average
- Vladimir Petrushenka
- March 26, 2021 16:44
0 votes 5 comments
Can I change the default colours for trend arrows in Columns? (Explore)
- Alessio
- March 26, 2021 16:22
0 votes 2 comments
Tracking agents daily activity Answered
- Sarah Wasvick
- March 26, 2021 12:58
0 votes 3 comments
Récupération du time tracking dans Explore
- Christophe Savary
- March 25, 2021 15:58
0 votes 1 comment
Cross reporting between Guide and Support
- Amy Gracer
- Community Moderator
- March 24, 2021 21:21
0 votes 1 comment
Query for # of Replies in ZenDesk Explore
- Drew Libin
- March 23, 2021 19:16
1 vote 1 comment
Average number of tickets per week
- Vladimir Petrushenka
- March 22, 2021 15:37
0 votes 2 comments
Getting a list of Draft and Published articles per agent per month
- Mary Paez
- March 20, 2021 14:00
1 vote 1 comment

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