Explore Q&A – Zendesk help

Ask Explore Support product-related questions or share your expertise by answering questions.

Number of tickets last month against the average monthly volume Answered
- Galina Skovorodnikova
- January 14, 2021 16:09
0 votes 2 comments
Count of Ticket Field change in Exlpore Answered
- Emma Kane
- January 05, 2021 13:05
0 votes 3 comments
Calculating time between status updates Answered
- Britta Felzmann
- January 05, 2021 12:50
0 votes 2 comments
Reopens and Assigned Agents Answered
- Joana Lopes
- December 17, 2020 11:35
- Edited
0 votes 1 comment
Number of agent comments in solved tickets Answered
- Alisher Mamatov
- December 11, 2020 09:38
0 votes 1 comment
Calculated metric time dimension error Answered
- Maxime Joannette
- December 09, 2020 23:11
0 votes 7 comments
Current month compared to last month development in percentage Answered
- Tobias Funder
- November 20, 2020 12:56
0 votes 1 comment
Public Replies Answered
- Eunice Rodriguez
- November 19, 2020 15:58
0 votes 2 comments
Dashboards filtering Queries Answered
- Bryan Butler
- November 11, 2020 18:00
0 votes 2 comments
Light Agents activity report Answered
- Richard Sands
- November 03, 2020 11:27
0 votes 8 comments
Flawed Metric - Agent Comments Answered
- Ben Weaving
- November 02, 2020 15:17
0 votes 3 comments
Show "ranking" numbers in table? Answered
- Terry Knox
- October 30, 2020 14:51
0 votes 5 comments
How to send DMs/ messages on social media to Zendesk as Tickets? Answered
- Shannon
- October 28, 2020 13:14
0 votes 1 comment
Why am I unable to clone/ edit the Answer Bot tab on the Guide dashboard Answered
- Shannon
- October 28, 2020 13:11
0 votes 1 comment
Creating a new group from multiple different attributes Answered
- Edd Kitcher
- October 28, 2020 12:22
0 votes 2 comments
Working with Custom Metrics, especially with tags Answered
- Maja Zivkovic
- October 28, 2020 10:20
0 votes 3 comments
Explore Metrics for Guide and Community Answered
- Judd Higgins
- October 27, 2020 12:29
- Edited
0 votes 1 comment
Interactions on email tickets Answered
- Dawn Anderson
- October 27, 2020 08:41
- Edited
0 votes 1 comment
Calculated Metrics & Aggregators Answered
- Aidan Ryan
- October 14, 2020 12:15
0 votes 2 comments
How can I find the percentage of responses from agents that are within 2 business days? Answered
- Sarina
- October 14, 2020 01:43
0 votes 2 comments
Data language in explore Answered
- Philippe Lenezner
- September 24, 2020 06:39
0 votes 2 comments
Average wait time until a call is abandoned Answered
- Amanda Gunn
- September 21, 2020 15:10
0 votes 1 comment
I am trying to report on the number of calls transferred to an external number Answered
- Thomas
- September 14, 2020 20:03
0 votes 2 comments
Tickets vs Ticket Updates Datasets yield different results for solved tickets Answered
- Farhan Virji
- September 10, 2020 17:00
0 votes 3 comments
Providing warning pop-up when editing queries that are used on dashboards Answered
- Vladimir Petrushenka
- September 08, 2020 14:42
- Edited
4 votes 3 comments
Monthly basis vertical. Type of requests (task / incident / problem / question) Answered
- Melvin Magro
- September 04, 2020 09:20
0 votes 1 comment
Slicing data by ticket tag Answered
- Vladimir Petrushenka
- September 03, 2020 14:24
1 vote 4 comments
Chat Rating "Good or Bad" Answered
- Jahn Jerenz Bronilla
- September 03, 2020 05:18
0 votes 13 comments
the number of tickets where agent sent a first response Answered
- Tejas Patil
- August 30, 2020 10:04
0 votes 3 comments
Attempting to save custom field, but I get stuck at "Saving Field" Answered
- Thomas
- August 27, 2020 13:39
0 votes 1 comment

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