Explore Q&A
New postAsk Explore Support product-related questions or share your expertise by answering questions.
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Number of tickets last month against the average monthly volume Answered0 votes 2 comments
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Count of Ticket Field change in Exlpore Answered0 votes 3 comments
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Calculating time between status updates Answered0 votes 2 comments
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Reopens and Assigned Agents Answered0 votes 1 comment
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Number of agent comments in solved tickets Answered0 votes 1 comment
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Calculated metric time dimension error Answered0 votes 7 comments
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Current month compared to last month development in percentage Answered0 votes 1 comment
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Public Replies Answered0 votes 2 comments
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Dashboards filtering Queries Answered0 votes 2 comments
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Light Agents activity report Answered0 votes 8 comments
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Flawed Metric - Agent Comments Answered0 votes 3 comments
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Show "ranking" numbers in table? Answered0 votes 5 comments
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How to send DMs/ messages on social media to Zendesk as Tickets? Answered0 votes 1 comment
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Why am I unable to clone/ edit the Answer Bot tab on the Guide dashboard Answered0 votes 1 comment
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Creating a new group from multiple different attributes Answered0 votes 2 comments
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Working with Custom Metrics, especially with tags Answered0 votes 3 comments
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Explore Metrics for Guide and Community Answered0 votes 1 comment
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Interactions on email tickets Answered0 votes 1 comment
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Calculated Metrics & Aggregators Answered0 votes 2 comments
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How can I find the percentage of responses from agents that are within 2 business days? Answered0 votes 2 comments
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Data language in explore Answered0 votes 2 comments
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Average wait time until a call is abandoned Answered0 votes 1 comment
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I am trying to report on the number of calls transferred to an external number Answered0 votes 2 comments
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Tickets vs Ticket Updates Datasets yield different results for solved tickets Answered0 votes 3 comments
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Providing warning pop-up when editing queries that are used on dashboards Answered4 votes 3 comments
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Monthly basis vertical. Type of requests (task / incident / problem / question) Answered0 votes 1 comment
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Slicing data by ticket tag Answered1 vote 4 comments
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Chat Rating "Good or Bad" Answered0 votes 13 comments
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the number of tickets where agent sent a first response Answered0 votes 3 comments
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Attempting to save custom field, but I get stuck at "Saving Field" Answered0 votes 1 comment