Explore Q&A
New postAsk Explore Support product-related questions or share your expertise by answering questions.
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Explore reporting and metrics Q&A Oct 28 at 9am CST Pinned0 votes 0 comments
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What does YOUR support dashboard in Explore look like? Pinned4 votes 12 comments
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Zendesk Community Guidelines Pinned0 votes 0 comments
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Show "ranking" numbers in table?0 votes 5 comments
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Help needed with creating calculated metrics after Group Change0 votes 0 comments
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how to add description field to explorer filters?0 votes 1 comment
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Metrics duplicating0 votes 1 comment
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Explore - filter by view?1 vote 1 comment
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Chat transfers not displaying in query0 votes 0 comments
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Count updates on specific custom field0 votes 1 comment
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Create a report for multiple organization tickets0 votes 1 comment
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How to Show Total Talk Time by Agent0 votes 0 comments
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Ticket tag filter not removing tickets from search0 votes 1 comment
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how to add description field to explorer filters?0 votes 1 comment
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Hidden Widget0 votes 4 comments
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Agent first and last message on chat0 votes 1 comment
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Limiting the ticket history by the time frame.0 votes 1 comment
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Can I have an agent who only has access to Explore?0 votes 1 comment
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Change of custom fields -> possible to report on history?0 votes 1 comment
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no puedo ver una marca en los filtros de explorer0 votes 4 comments
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Help needed with a calculated metric0 votes 0 comments
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Why does 'deleted' tag appear in drop-down menu of Ticket Field?0 votes 4 comments
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Where does the drop-down field option 'Permanently Deleted' come from?0 votes 2 comments
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Time specific quaries in Explore0 votes 0 comments
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Calculated Metrics & Aggregators Answered0 votes 2 comments
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Weekly Percentage Change0 votes 1 comment
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How can I find the percentage of responses from agents that are within 2 business days? Answered0 votes 2 comments
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Explore: Querries are displayed in English but should be in German0 votes 4 comments
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Average First Reply Time Higher than Average First Resolution Time0 votes 1 comment
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Reporting on average reply time if ticket is not solved on first touch0 votes 1 comment