Explore - Troubleshooting and Q&A

Ask Explore Support product-related questions or share your expertise by answering questions.

Zendesk Community AMA: Explore Recipes, Aug 27 at 9am CST Pinned
- Devan - Community Manager
- August 22, 2019 17:03
-1 votes 0 comments
Zendesk Community Guidelines Pinned
- Nicole - Community Manager
- November 09, 2018 17:38
-1 votes 0 comments
Is there a metrics for clock in time
- Maxence Rizo
- January 20, 2020 15:53
0 votes 2 comments
Drillthrough on Totals
- Tom Clews
- January 15, 2020 12:06
1 vote 1 comment
Why is my Open Status Time Column Empty?
- Simmi
- January 14, 2020 21:56
0 votes 3 comments
Query
- Belle
- January 11, 2020 02:48
0 votes 1 comment
Number of tickets received in a day - Explore
- Dawn Anderson
- January 10, 2020 14:37
0 votes 5 comments
Using Groups in Stacked Charts Answered
- John Ritter
- January 10, 2020 14:08
0 votes 2 comments
Explore - Tracking First Reply Time Since Re-assign
- Heath Jackson
- January 09, 2020 20:13
0 votes 2 comments
Report Status Quo or daily status (start of day to end of day) Answered
- Christiane Müller
- January 09, 2020 08:24
0 votes 3 comments
Calculating a daily update average Answered
- Saxon Clay
- January 06, 2020 14:57
0 votes 4 comments
Count Full Resolution Time Answered
- Nulat Danur Wendo
- December 27, 2019 10:07
0 votes 1 comment
Request - Survey Satisfaction Date
- Sodikin
- December 26, 2019 05:42
0 votes 7 comments
Simple reporting - help needed Answered
- Greg Mills
- December 20, 2019 11:09
0 votes 1 comment
Comparing custom metrics to previous month/year
- Jessica Strozyk
- December 20, 2019 10:46
0 votes 1 comment
KCS Metrics and KPIs - how to?
- Andy Ramstad
- December 13, 2019 12:30
- Edited
0 votes 4 comments
View Agents who are taking tickets from unnassigned queue Answered
- Zachary Spears
- December 11, 2019 22:14
0 votes 3 comments
Count of Tickets in an and never in an On-Hold Status Answered
- Travis Tubbs
- December 09, 2019 18:41
0 votes 3 comments
Best practice - setting up Data Analytics Answered
- Ron de Vries
- December 09, 2019 10:13
0 votes 1 comment
Tracking Tags w/ Rising Volume Answered
- Matt
- December 03, 2019 22:52
1 vote 2 comments
A filter to identify the receive email address Answered
- Irene Yung
- December 02, 2019 07:06
1 vote 6 comments
Abandoned Inbound Calls - Explore 2) Questions
- Howard
- November 29, 2019 16:14
1 vote 1 comment
First Reply time by hour of the day Answered
- Chris Stock
- November 29, 2019 10:41
0 votes 2 comments
Answer Bot Effectiveness
- Phil Williams
- November 27, 2019 14:38
0 votes 8 comments
Explore - Adding in Days Worked at agent level Answered
- Howard
- November 27, 2019 11:32
0 votes 3 comments
Report how many tickets go from Pending to Closed Answered
- Lisa Anders
- November 25, 2019 15:51
0 votes 4 comments
Percentage of tickets within SLA
- Nicola Bachelor
- November 22, 2019 14:56
0 votes 1 comment
Tracking ticket assigns across groups problem
- Tom Skjönsberg
- November 22, 2019 11:07
- Edited
0 votes 0 comments
Time spend per group
- Thomas Verschoren
- November 21, 2019 14:13
- Edited
0 votes 1 comment
Comparing due_date with status Solved
- Osvaldo
- November 20, 2019 09:28
0 votes 1 comment

Didn't find what you were looking for?