Explore Q&A
New postAsk Explore Support product-related questions or share your expertise by answering questions.
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What does YOUR support dashboard in Explore look like? Pinned2 votes 5 comments
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Zendesk Community Guidelines Pinned0 votes 0 comments
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Check Multiple conditions in Zendesk Explore0 votes 0 comments
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Rounding Call Duration to CEIL0 votes 0 comments
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Comparing metrics to previous period0 votes 6 comments
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Calculated metric for an 'Adjusted Abandoned Calls' metric0 votes 1 comment
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Ticket Auditing0 votes 0 comments
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Table borders0 votes 1 comment
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Rounding values up1 vote 2 comments
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How do I gain access to the Knowledge Capture Dataset?0 votes 2 comments
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Explore: Knowledge Capture - What is your target agent engagement rate?0 votes 2 comments
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How do I report on agent updates where a ticket custom field is updated?1 vote 9 comments
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Exclude partial month data from a trend line0 votes 4 comments
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Explore Unique Contact Report0 votes 1 comment
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Explore - Bookmarked States Applying To All Tabs0 votes 2 comments
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Inbound Chats being over-counted to assignation0 votes 1 comment
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Percentage of Tickets Solved within 5 Days Answered0 votes 3 comments
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Percentage of contacts hitting SLA0 votes 1 comment
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Skill routing0 votes 1 comment
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Zendesk Chat "visitor_name"0 votes 1 comment
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D_COUNT aggregator showing SUM for custom metric Answered0 votes 2 comments
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Reporting for Answer Bot For Slack0 votes 2 comments
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Next Reply Time - Clarification Question0 votes 1 comment