User Tips & Tricks
New postFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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How to write & submit a tip for the community Pinned Featured1 vote 4 comments
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Tips on Play mode and Agent Collision Pinned0 votes 0 comments
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Using Customer Journey idea to set up or scale your Zendesk Pinned10 votes 9 comments
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The ultimate checklist to optimize your Zendesk Pinned11 votes 5 comments
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Community tips for customer satisfaction (CSAT) surveys Pinned2 votes 10 comments
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Community tips for automations Pinned1 vote 9 comments
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Tips for Zendesk Talk Pinned4 votes 2 comments
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Guide community tips for Help Center Pinned32 votes 142 comments
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Add community posts and comments counters0 votes 1 comment
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How to “Pause” the Next Response SLA Target on Tickets0 votes 0 comments
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Generate Slack Side Conversation at Ticket Creation0 votes 1 comment
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Merging two Zendesk accounts - a step-by-step process0 votes 0 comments
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🌈 Zendesk backlog status light with Philips Hue1 vote 3 comments
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Explore Recipe: Live Answer Rate in Zendesk Talk3 votes 0 comments
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How to Change the 'Submit a request' Form on Guide0 votes 2 comments
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How to customize the look and feel of the Chat widget using zopim APIs0 votes 0 comments
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How to deflect customer support tickets with Zendesk and Dialogflow AI0 votes 0 comments
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How to organize an excellent tickets categorization in Zendesk3 votes 2 comments
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Displaying Last Edited Date in Guide Search Results0 votes 1 comment
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Live metrics in Zendesk ticket sidebar via Geckoboard3 votes 0 comments
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Ticket Notification if unassigned for 1 hour0 votes 2 comments
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SLA for 1 hour Unassigned during Business Hours0 votes 0 comments
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Most Popular User Tips & Tricks2 votes 0 comments
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Ranking Tips to be written up3 votes 12 comments
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How to include Article in Multiple Sections4 votes 27 comments