Support - User Tips & Tricks

Find tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.

How to write & submit a tip for the community Pinned
- Jessica Marasco
- January 11, 2017 19:38
- Edited
8 votes 0 comments
Community tips for customer satisfaction (CSAT) surveys Pinned
- Jennifer Rowe
- April 02, 2019 23:04
- Edited
1 vote 4 comments
Community tips for automations Pinned
- Jennifer Rowe
- January 31, 2018 21:06
- Edited
1 vote 2 comments
Tips for Insights reporting (Professional and Enterprise) Pinned
- Jennifer Rowe
- June 05, 2018 16:06
- Edited
4 votes 40 comments
Agent ticket notifications
- Stassa Miller
- November 08, 2019 16:28
0 votes 2 comments
How to change the ticket Subject using a trigger
- Pedro Rodrigues
- October 14, 2019 17:16
2 votes 0 comments
Macros: Giving different responses based on ticket content
- Graeme Carmichael
- October 14, 2019 09:31
1 vote 1 comment
Any way to remove "take it" link?
- Scott Hager
- September 25, 2019 02:49
0 votes 1 comment
Displaying data from a PostgreSQL database in Zendesk
- Max
- September 05, 2019 14:59
- Edited
0 votes 0 comments
Web Widget Configurator
- Thomas D'Hoe
- September 04, 2019 07:53
1 vote 3 comments
Not able to count the right amount of incoming, open tickets
- Jakob Bisgaard
- August 26, 2019 08:37
0 votes 8 comments
ZenDesk Lite Agents for Account Managers Answered
- Heather
- August 20, 2019 11:41
0 votes 2 comments
Expedite Pagination for Zendesk Text History
- McCabe Tonna
- July 30, 2019 16:05
0 votes 0 comments
home dashboard issue Answered
- Simon Tang
- July 04, 2019 10:50
0 votes 1 comment
A way to automatically change the Closed ticket with bad rating to Open status Answered
- riza acuna
- July 04, 2019 02:46
0 votes 5 comments
Highlight added and removed tags in Ticket Events view
- Tal Admon
- July 03, 2019 19:32
- Edited
2 votes 2 comments
How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands
- Andrew Soderberg
- November 25, 2019 21:10
- Edited
7 votes 5 comments
Tags associated to fields Answered
- Harish R
- June 11, 2019 15:40
0 votes 1 comment
Create a private comment automatically
- Kev Walsh
- June 06, 2019 10:37
2 votes 11 comments
Push notifications from Zendesk to Slack
- Jacob J Christensen
- May 16, 2019 10:40
- Edited
3 votes 4 comments
Using Liquid Markup to A/B Test Your Triggers
- Lance Conzett
- April 22, 2019 21:39
5 votes 6 comments
Quickly mark lots of tickets as spam. (No Automations required)
- Stewart McLeod
- April 04, 2019 03:25
- Edited
2 votes 2 comments
Using Customer Journey idea to set up or scale your Zendesk
- Andrei Kamarouski
- March 28, 2019 19:19
- Edited
7 votes 7 comments
Zendesk Trigger Naming Best Practices
- Justin Pease
- March 22, 2019 00:43
2 votes 5 comments
Holidays made multilingual with Dynamic Content
- Louise Dissing
- February 08, 2019 09:13
2 votes 1 comment
How to migrate tickets and related data from CSV to Zendesk
- HDM Contact
- October 11, 2019 10:47
- Edited
3 votes 6 comments
Problems and Incident counts with Google Apps Script - integration template & guide
- Justin
- February 05, 2019 04:39
- Edited
4 votes 17 comments
Getting your customers answers when all they type is "Hello"
- Jennifer Eolin
- September 18, 2018 22:32
7 votes 4 comments
Automatic support group determination based on SAP transaction
- Tamas Holics
- September 06, 2018 11:47
1 vote 1 comment
Integrating Zendesk into Microsoft Teams
- Michael Konstantin
- August 23, 2018 21:04
2 votes 4 comments

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