Support - User Tips & Tricks

Find tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.

How to write & submit a tip for the community Pinned
- Jessica Marasco
- January 11, 2017 19:38
- Edited
8 votes 0 comments
Community tips for customer satisfaction (CSAT) surveys Pinned
- Jennifer Rowe
- April 02, 2019 23:04
- Edited
2 votes 8 comments
Community tips for automations Pinned
- Jennifer Rowe
- January 31, 2018 21:06
- Edited
1 vote 2 comments
Tips for Insights reporting (Professional and Enterprise) Pinned
- Jennifer Rowe
- June 05, 2018 16:06
- Edited
4 votes 40 comments
Job title for zendesk editor
- sebastian
- January 13, 2020 17:58
2 votes 11 comments
Adding custom user field on user profile page
- Shay McElroy
- January 07, 2020 22:00
0 votes 1 comment
Blacklist typo'd versions of your own domain name to prevent new typo'd users from being created
- Matt McLean
- January 02, 2020 20:18
4 votes 2 comments
Bulk verifying user email addresses
- Karen D Snyder
- December 30, 2019 21:39
0 votes 0 comments
New Setup: Macros vs Guide Knowledge Base Articles
- seb
- December 19, 2019 16:00
0 votes 1 comment
Possible to have multiple e-mail addresses in TO list ?
- Serge Payette
- December 19, 2019 05:16
0 votes 1 comment
How can I Create/Get Tickets using end user 's credentials
- Dhawal Maharaja
- December 18, 2019 13:09
0 votes 6 comments
How to send the customer satisfaction survey by text message? Answered
- Jean-Baptiste Brière
- December 10, 2019 20:24
- Edited
0 votes 0 comments
How to change the ticket Subject using a trigger
- Pedro Rodrigues
- October 14, 2019 17:16
2 votes 0 comments
Macros: Giving different responses based on ticket content
- Graeme Carmichael
- October 14, 2019 09:31
1 vote 1 comment
Any way to remove "take it" link?
- Scott Hager
- September 25, 2019 02:49
0 votes 1 comment
Displaying data from a PostgreSQL database in Zendesk
- Max
- September 05, 2019 14:59
- Edited
0 votes 0 comments
Web Widget Configurator
- Thomas D'Hoe
- September 04, 2019 07:53
1 vote 3 comments
Not able to count the right amount of incoming, open tickets
- Jakob Bisgaard
- August 26, 2019 08:37
0 votes 8 comments
ZenDesk Lite Agents for Account Managers Answered
- Heather
- August 20, 2019 11:41
0 votes 2 comments
Expedite Pagination for Zendesk Text History
- McCabe Tonna
- July 30, 2019 16:05
0 votes 0 comments
home dashboard issue Answered
- Simon Tang
- July 04, 2019 10:50
0 votes 1 comment
A way to automatically change the Closed ticket with bad rating to Open status Answered
- riza acuna
- July 04, 2019 02:46
0 votes 5 comments
Highlight added and removed tags in Ticket Events view
- Tal Admon
- July 03, 2019 19:32
- Edited
2 votes 2 comments
How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands
- Andrew Soderberg
- November 25, 2019 21:10
- Edited
7 votes 5 comments
Tags associated to fields Answered
- Harish R
- June 11, 2019 15:40
0 votes 1 comment
Create a private comment automatically
- Kev Walsh
- June 06, 2019 10:37
2 votes 13 comments
Push notifications from Zendesk to Slack
- Jacob J Christensen
- May 16, 2019 10:40
- Edited
3 votes 5 comments
Using Liquid Markup to A/B Test Your Triggers
- Lance Conzett
- April 22, 2019 21:39
7 votes 11 comments
Quickly mark lots of tickets as spam. (No Automations required)
- Stewart McLeod
- April 04, 2019 03:25
- Edited
2 votes 3 comments
Using Customer Journey idea to set up or scale your Zendesk
- Andrei Kamarouski
- March 28, 2019 19:19
- Edited
8 votes 7 comments

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