User Tips & Tricks – Zendesk help

Find tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.

How to write & submit a tip for the community Pinned Featured
- Devan - Community Manager
- Zendesk Community Team
- February 20, 2020 15:42
- Edited
1 vote 4 comments
Tips & Advice from our Experts on "Troubleshooting email and ticketing issues in Support" Pinned
- Devan - Community Manager
- Zendesk Community Team
- June 18, 2020 14:12
0 votes 6 comments
Advice from our experts on how to set up and customize Views to manage ticket Pinned
- Devan - Community Manager
- Zendesk Community Team
- June 04, 2020 14:31
- Edited
0 votes 9 comments
Advice from our experts on Ticketing, Triggers & User Management Pinned
- Devan - Community Manager
- Zendesk Community Team
- November 16, 2020 18:53
- Edited
0 votes 7 comments
Using Customer Journey idea to set up or scale your Zendesk Pinned
- Andrei Kamarouski
- October 23, 2020 14:05
- Edited
11 votes 9 comments
The ultimate checklist to optimize your Zendesk Pinned
- Andrei Kamarouski
- April 11, 2020 17:08
- Edited
12 votes 5 comments
Helpful Resources for your account during the Holidays! Pinned
- Devan - Community Manager
- Zendesk Community Team
- November 17, 2020 19:52
- Edited
0 votes 0 comments
Community tips for customer satisfaction (CSAT) surveys Pinned
- Jennifer Rowe
- Zendesk Documentation Team
- April 02, 2019 23:04
- Edited
2 votes 10 comments
Community tips for automations Pinned
- Jennifer Rowe
- Zendesk Documentation Team
- March 06, 2020 18:08
- Edited
1 vote 9 comments
Tips for Zendesk Talk Pinned
- Nora Mullen
- July 09, 2015 19:49
4 votes 2 comments
Guide community tips for Help Center Pinned
- Jennifer Rowe
- Zendesk Documentation Team
- June 11, 2020 17:54
- Edited
32 votes 142 comments
Tips for choosing the right Support dataset when migrating from Insights to Explore
- Marie-Cathrine Sørensen
- Community Moderator
- January 19, 2021 13:39
- Edited
0 votes 0 comments
Utilizing a variety of calculations in an Explore Query to understand escalated tickets
- Chris Bulin
- Community Moderator
- January 18, 2021 20:19
- Edited
1 vote 2 comments
Getting Started: Insights to Explore
- Graeme Carmichael
- Community Moderator
- January 18, 2021 13:39
- Edited
1 vote 0 comments
Display parts of an article based on organization tags
- Jaïs Pingouroux
- January 15, 2021 10:32
2 votes 1 comment
Basic Tips for Reporting on Tags in Explore
- Taylor Bowser
- Zendesk Customer Advocate
- January 14, 2021 18:03
0 votes 0 comments
Some basic tips for migrating reports from Insights to Explore
- Rob Stack
- Zendesk Documentation Team
- January 13, 2021 21:58
- Edited
0 votes 0 comments
Generating multiple tickets from a single webform Featured
- Michael Konstantin
- January 07, 2021 18:39
1 vote 1 comment
Restrict Sending Surveys every 30 days from Last Survey Sent
- Melissa Blanding
- December 17, 2020 22:53
2 votes 0 comments
How to add custom fields to your support request forms that display data from your SQL databases
- Laura Campbell
- December 16, 2020 15:49
1 vote 1 comment
Tip: How to add a warning on emails that contain internal notes
- Dan Sowden
- December 07, 2020 17:04
5 votes 1 comment
Notify Supervisors Of "Hot Potato" Tickets
- Brandon Tidd
- Community Moderator
- December 07, 2020 06:51
0 votes 0 comments
Custom Responses Based On Business Hours
- Brandon Tidd
- Community Moderator
- December 07, 2020 06:41
0 votes 0 comments
Escalating Tickets To Other Groups
- Brandon Tidd
- Community Moderator
- December 07, 2020 06:20
0 votes 2 comments
Add a Tag to a New ticket if attachment is present
- Ash Divay
- December 23, 2020 15:16
- Edited
4 votes 17 comments
How to export SQL data into ticket fields
- Max
- December 02, 2020 09:31
- Edited
0 votes 0 comments
Dynamic Content for Multi-Form requests
- Phil Williams
- Community Moderator
- November 10, 2020 11:25
- Edited
1 vote 1 comment
Zendesk Explore - Filtering on Multi-Brand
- Brandon Tidd
- Community Moderator
- November 02, 2020 19:28
0 votes 0 comments
Grouping & Sorting Views: Ascending Vs Descending
- Brandon Tidd
- Community Moderator
- October 31, 2020 20:30
- Edited
2 votes 0 comments
How to recreate the Insights CSAT dashboard in Explore
- Chris Bulin
- Community Moderator
- October 30, 2020 14:48
1 vote 3 comments

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