Discussion - Tips and best practices from the community
New postExplore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.
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Guide community tips for Help Center Pinned2 votes 149 comments
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Explore Count solved Tickets without public reply0 votes 0 comments
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Tagging Employees without being CCed0 votes 3 comments
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Spam - Marking by requester name instead of email0 votes 1 comment
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Migrating Ticket Fields and Forms Across Instances Featured0 votes 1 comment
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Stop Thank You Responses From Reopening Tickets - 2024 Featured3 votes 1 comment
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Automatically assign followers to tickets from help-centre form0 votes 2 comments
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Group / Departments actual ticket resolution time Featured1 vote 2 comments
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Streamlining Zendesk Administration: Mastering Schedules and Holidays Featured2 votes 2 comments
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Typing animation / typewriter effect for placeholder of homepage search bar3 votes 5 comments
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Guide Tip: New way to request feedback for article downvotes3 votes 5 comments
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How to make a ZD Guide article which displays your ZD directory0 votes 0 comments
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Tip: calculating Next Reply Time (non-messaging/chat channels)1 vote 3 comments
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Viewing related tickets via lookup relationship field1 vote 1 comment
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Product Announcements in Chat0 votes 0 comments
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Collecting CSAT Data For Multiple Agents on the Same Ticket0 votes 1 comment
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How to ban people in Messaging3 votes 3 comments
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Tags: Create powerful tags while limiting real-estate usage1 vote 2 comments
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Brands: Not Just for Customers1 vote 3 comments
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Prevent "Thank you" replies from reopening tickets5 votes 19 comments
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Deep dive into ticket reassignment with Explore reports6 votes 3 comments
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How to snooze a ticket6 votes 0 comments
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Have Separate Signature for Side Conversations & Public Ticket Responses2 votes 1 comment
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How to monitor on-hold tickets effectively6 votes 2 comments
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Turning nested field options into usable placeholders with dynamic content4 votes 3 comments
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Put your review generation on auto pilot with Zendesk CSAT & Automations3 votes 1 comment
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Workaround for Auto-Assigned Tickets for Out of Office Agents!0 votes 5 comments
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Dealing with SLA blind spots4 votes 3 comments