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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Product feedback guidelines & how to write a good feedback post
      Pinned
      Welcome to the Product Feedback Topic for Zendesk's Admin Center! No one knows our products better than you, our users...

      Posted Sep 29, 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
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      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Posted Sep 29, 2023 · Shawna James

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      How do you learn how to set up and optimize Zendesk?
      Pinned
      Hello Zendesk admins, I wanted to ask you a question. How do you learn how to set up and optimize Zendesk?  How do yo...

      Posted Aug 23, 2021 · Phil Grove

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      What do you think about the new and improved Admin Center?
      Pinned
      Zendesk admins, we heard you loud and clear!  You wanted one place to update settings, a more structured, organized layo...

      Posted Sep 20, 2021 · Parag Pradhan

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      Export all end users phone numbers
      Answered
      Feature Request Summary:  Exporting all end users phone numbers including primary and secondary numbers to a .cvs forma...

      Posted May 25, 2022 · Jysk IT en del af Sagro I/S

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      Renewal and Account Reps
      I am close to the end of my contract and need a sales person to contact me about renewal costs.   All I want is what it ...

      Posted Mar 04, 2025 · Amy Morell

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      Feature request - roles - configurable custom objects permissions
      It appears that the contributor and light agent roles permit view access to custom objects and are not configurable to b...

      Posted Oct 11, 2023 · mfg

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      Feedback: Only Admins should be able to change staff members names
      Hi guys, Our team would love to see option that will disable agents/staff members access to edit their real names.  Fo...

      Posted Mar 30, 2022 · Anastasia Kachanova

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      Billing Request: Add AI usage charges by feature/usage
      As a Zendesk customer, we would like to utilize more AI features. While we have not been interested in the AI features f...

      Posted Feb 27, 2025 · Megan Oksendahl

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      Ability to sort views specific to groups
      The documentation here:  Accessing and using the Views admin page – Zendesk help Indicates that “If your list is filtere...

      Posted Feb 26, 2025 · Rich Talbot

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