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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Admin Center Access for non admin Users
      Completed
      Hi,   today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated i...

      Posted Apr 01, 2020 · Christoph Kutz

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      Bulk
      Need a way to bulk add/edit/delete capabilities. For example, we found 30+ people have access to Explore, which we didn'...

      Posted Oct 26, 2021 · Josh

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      Agent group
      Is it possible to create dynamic agent groups in zendesk

      Posted Nov 08, 2021 · mithilesh kumar

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      Trigger setup menu opens old settings
      Hello, we have noticed since switching over to using admin center that when you are configuring a trigger it will someti...

      Posted Oct 26, 2021 · Meg Gunther

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      Roles page - I don't see the admin role
      I don't see the admin role on the roles page and I don't get why? Where do I need to search for my admins in Zendesk?  ...

      Posted Oct 28, 2021 · Thomas D'Hoe

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      Textbox to filter by Agent name
      Completed
      Feature Request Summary:  There should be a filter line to filter the list of agents by their name.It should be a conta...

      Posted Sep 24, 2021 · Josef Prandstetter

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      Where can I now find Users?
      With the new Team Members view, I can see my support agents, but I no longer see all users in the system or the organiza...

      Posted Sep 16, 2021 · Elizabeth

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      Admin Center is Excellent
      Brilliant!  This will make our lives much easier to manage the users across each of our different Zendesk Platforms. G...

      Posted Sep 09, 2021 · Andrew Berigan

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      Bring it to mobile
      It's hard as an administrator to administer anything from mobile with zendesk. Consider mobile when building features pl...

      Posted Oct 26, 2021 · Josh

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      Zendesk help bubble is appearing over submit button.
      This help bubble just appeared for all our agents.  How can we turn it off?   https://share.getcloudapp.com/4guPmW86 

      Posted Oct 23, 2021 · Andy Kimmell

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