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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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Dear Zendesk Team, I would like to raise a concern regarding the authentication feature in Zendesk that allows users to ...

Posted Dec 27, 2024 · Vinicius Henrique da Silva

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Hi,  In the Customers lists it is now possible to see all suspended users by writing 'is_suspended:true' in the search ...

Posted Sep 14, 2022 · Cristina Salazar

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I would like to be able to use incoming emails' headers, such as To (and I suppose From and CC as well) as trigger condi...

Posted Mar 22, 2023 · Daniël Nieuwendijk

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I am able to see a white Zendesk logo on the support.zendesk.com sites/community but when I look at my internal admin ce...

Posted Jan 02, 2025 · Nora

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I would like to have a track record for Messaging triggers in Zendesk Admin Center. This feature is currently affecting ...

Posted Jan 07, 2025 · David Rocha

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We struggled with the Omnichannel Routing Activation in one of our Zendesk instances because the current layout isn't ve...

Posted Jan 07, 2025 · David Rocha

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It would be beneficial if we could decide to include or exclude access to set product access and assign roles for all te...

Posted Jan 07, 2025 · Erinea Ravasio

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Feature Request Summary:   We should be able to set our billing admin and/or owner as a light agent. Description/Use ...

Posted Jan 19, 2022 · Nikki

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Dec 18, 2024 · Tim Fischer

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OverviewI would like Zendesk to restore the ability to clone triggers via the “clone trigger” URL while preserving the o...

Posted Dec 30, 2024 · Pedro Rodrigues

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